HireRight Benchmark Report Reveals Recruiting and Retention Amid Talent Shortage Tops Business Challenges for 2015

March 3, 2015

While a majority of companies expect dramatic increases in hiring in 2015, a talent shortage is on the horizon, according to the 2015 HireRight... more >>

Altitude Software

New Frost & Sullivan White Paper Outlines Transition to Omni-Channel Contact Center

March 3, 2015

Altitude Software, a leader in unified customer interaction solutions, and Frost & Sullivan, the growth partnership company, today announced the... more >>

Noble Systems Corporation

Noble Systems Releases Noble Maestro Version 8

March 3, 2015

Noble Systems Corporation, a global leader in contact center technology solutions, announced the release of Noble® Maestro Version 8, an update of... more >>

Avotus Corporation

Avotus’ UM Cloud Reporting for BroadSoft Solution Now Available in the BroadSoft Marketplace

March 3, 2015

Avotus Corporation, the leading provider of Intelligent Communications Management solutions, announces that its Usage Management Cloud Reporting for... more >>

Englewood, IL, Proposes $20M Call Center Project to Address Unemployment & Poverty

March 3, 2015

The City of Englewood, Illinois, building a 50,000 to 60,000 square foot state-of-the-art call center before identifying a commercial client.... more >>

Nationwide Announces Plans to Relocate 740 Call Center Jobs

March 3, 2015

When large companies consolidate call center resources, one city’s loss is often another’s gain. This is the case with insurance giant... more >>

“No Pain, No Gain” in the Quest for Customer Support Excellence

March 3, 2015

Is there anything more ironic than making a customer who is waiting on hold for 20 minutes or more repeatedly hear the recorded words, “We value... more >>

3 Ways Celebrities Can Bring Out the Star Quality in Your Agents

March 3, 2015

While not all celebrities make for the best role models, their very public personas can provide us with a collective point of view and relatable... more >>

4 Reasons Why Customer Service Callers and Support Agents Will Start Seeing Eye-to-Eye

March 2, 2015

Video-enabled customer support empowered by the latest technology looks to offer customers and company representatives a new level of communication... more >>


Three-Part On-Demand Webcast: Reinventing Contact Center Security with Passive Authentication

January 30, 2015 - March 31, 2015

Contact centers typically authenticate customers by asking security questions, also known as knowledge-based authentication or KBA. But is this still... more >>


Tech Tank - Voice of the Customer- Interaction, Survey, and Feedback

March 12, 2015 - March 12, 2015

Effective voice of the customer programs allow you to connect and engage with customers at key points in the customer journey. In this webcast we... more >>


Tech Showcase - HireIQ - Predictive Analytics for Contact Center Hiring

March 13, 2015 - March 13, 2015

In this webcast, you will see HireIQ’s innovative predictive hiring analytics technology, and offer some customer case studies as to how it has... more >>


Shaping the Journey of the Connected Customer

March 16, 2015 - March 19, 2015

Today’s connected customer uses all available options and may engage your company on a variety of channels. Learn best practices on how to make it... more >>


Providing ROI on Speech Analytics

March 24, 2015 - April 24, 2015

Speech analytics is not a new technology to call centers, but it has recently become a more reliable technology and valuable root-cause analysis... more >>


Unify and Manage All Your Interactions in the Contact Center

March 3, 2015

Nowadays, your customers contact your company in many different ways. It has become quite a challenge to ensure that, regardless of whether you... more >>

Customer Communications Group, Inc.

Creating Your Content Marketing Plan

February 9, 2015

A step-by-step guide to developing a content plan that builds customer loyalty and boosts your bottom line, such as 1) The Five Stages of Building a... more >>


How Natural Language Capabilities for IVR can Increase Custumer Self-Service Satisfaction

January 28, 2015

Call center's interactive voice response (IVR) software can be frustrating, confusing, and time-consuming for many customers, causing them to opt out... more >>


5 Ways to Boost Your NPS By 20 Points Through Smart Chat

January 27, 2015

The Net Promoter Score (NPS) measures how likely customers are to recommend your company and are often measured through customer feedback and... more >>


Tweeter Bird

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Matt Lautz

Matt Lautz

Matt Lautz is president of Corvisa, a Milwaukee-based cloud-based contact center provider that offers dynamic integration with...

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