AT&T

AT&T Call Center Workers Fighting for their Jobs

July 22, 2014

Two AT&T call centers near Atwater, California, are scheduled to close next month. But the employees and a Valley congressman are asking the company... more >>


Contact Professional

Contact Professional Launches New Job Board with Revolutionary Job Matching Technology

July 22, 2014

Contact Professional, the leading publication for contact center professionals, has launched CP Jobs (contactprofessional.com), now with cutting-edge... more >>


Empirix

Empirix Vaults Ahead In Conference Bridge Quality Monitoring With Innovative ‘Real Voice’ Testing

July 22, 2014

Empirix today announced a first-of-its-kind conference bridge monitoring application that ensures top voice performance and bridge reliability by... more >>


Verizon Wireless

Verizon Announces New Jobs Coming to Murfreesboro, Franklin, Tennessee

July 21, 2014

Verizon Wireless is set to hire more than 300 employees at its Murfreesboro and Franklin call centers as well as retail locations throughout the... more >>



Industry Expert Debuts Brand-New Online Contact Center Recruitment Site

July 22, 2014

CP Jobs is a member of TheJobNetwork™, the largest recruitment ad network in North America. Why? Because we strive to provide our advertisers the... more >>


Outbound Calling: Are You Getting Sacked or Scoring Touchdowns?

July 22, 2014

What if a quarterback had to pass the ball without seeing the play develop? He can’t see his receivers or his running backs. He’s flying blind;... more >>


Cloud Computing and the Contact Center

July 8, 2014

Customers will demand and will move to the organizations best able to meet their needs and to resolve their scenarios in an effective manner. Contact... more >>


3 Results of Dis-Integrated Contact Center Technologies: and a Solution

July 8, 2014

Contact centers should be able to ebb and flow with the needs of the customer, operating in a fluid manner. But if a contact center uses... more >>


3 Strategies & Solutions for Improving Customer Experiences

June 25, 2014

In a saturated market of a global economy, companies must differentiate themselves by providing exceptional customer experience. Customers receive... more >>



CRMXchange

Best Practices in Workforce Management

July 24, 2014 - July 24, 2014

Critical to contact center success will be finding new and creative ways to allow agents more control, providing them with clear visibility into... more >>


Virtual Hold Technology

Multi-Channel Voice Callback - 6 Specific Examples

July 29, 2014 - July 29, 2014

Voice has been the traditional channel for companies to handle customer interactions. This webcast will highlight six specific examples of using... more >>



SearchManufacturingERP

Access "Compare business needs with the ERP choices available"

July 21, 2014

The risks of picking a bad ERP system or implementing it poorly are as significant as the opportunities for efficiency, collaboration and innovation... more >>


Invenio Marketing

Leverage Data to Enhance Customer Experiences

July 21, 2014

Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in... more >>


SearchCRM

Forging the Path to Tomorrow's CRM

July 8, 2014

Perhaps no two words have more of an effect on business today than "customer experience." To keep them coming -- and coming back -- organizations... more >>


Genesys

Four Steps Towards Virtualising Your Contact Center

July 8, 2014

Get the whitepaper "Four Steps Toward Virtualizing Your Contact Center." Creating a virtual Contact Center environment allows companies to achieve... more >>


Tweeter Bird

Twitter Updates




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Featured Contributor

Ralf Roesel

Ralf Roesel

Ralf Roesel, Product Management Director for ASC, identifies and analyzes customer needs for quality management software, speech...

More About Ralf Roesel