Noble Systems

Inside Sales Organizations Can Improve Sales Results More Quickly with Noble® for Sales Cloud Fast Start

April 17, 2014

Noble Systems Corporation, a global leader in unified contact center technology solutions, announces the launch of its Noble® for Sales Cloud Fast... more >>


inContact Announces First 2014 Release of Award-Winning Cloud Contact Center Software

April 16, 2014

inContact, a leading provider of cloud contact center software and contact center agent optimization tools, today announced the first of two major... more >>


Sitel to Hire 110 Seasonal Agents at Asheville Contact Center

April 15, 2014

Sitel, a global customer care provider, announces that it is hiring 110 customer service agents to support a Mother's Day campaign and growth needs... more >>

Frontier Communications

Frontier Communications’ Customer Service Center is Open and Hiring

April 15, 2014

Frontier Communications’ newest customer service center, focused on supporting customers of its Frontier Secure business unit, has opened in the... more >>

3 Tips for Integrating SMS into Your Omnichannel Strategy

April 15, 2014

Admit it – you love getting text messages. We all do. We hear our phones vibrate or “ding” and we can’t wait to open the personalized note... more >>

3 Steps to Optimizing Contact Center Agents and Saving Money

April 1, 2014

Inefficient contact centers aggravate customers, frustrate agents and negatively impact the bottom line. Executives might think they have done all... more >>

WFO-Based Quality Management and KPIs

April 1, 2014

More and more call center service providers are deploying workforce optimization (WFO)-based quality management and using new KPIs to measure their... more >>

4 Basic Principles of Speech Analytics in WFO Solutions

March 18, 2014

The implementation of speech analytics in regional and international contact centers is creating a sea change in their operations, quality and... more >>

5 Ways Playing Games Heightens Customer and Employee Satisfaction

March 4, 2014

“Gamification” – the use of game elements like an organized system to accrue points, well-defined rules of play and leaderboards in... more >>


Using Data Driven Analytics to Unite Companies with their Customers

April 17, 2014 - April 17, 2014

Join this webcast to learn how to uncover the behavioral events occurring in your customer interactions and understand their impact on your... more >>

Interactive Intelligence

Contact Center Forecasting and Planning Tips and Tricks

April 22, 2014 - April 22, 2014

In this webcast, we’ll discuss tips and tricks for forecasting and staff planning, determining your requirements and, more importantly, your hiring... more >>


Roundtable: Best Practices in IVR and Self Service

April 24, 2014 - April 24, 2014

Attend this roundtable to hear how interactions can be automated in a way that makes it easy for customers to navigate the service, complete... more >>

Verint Systems

How to Improve Agent Performance using the Voice of the Customer

April 29, 2014 - April 29, 2014

Our webinar gives you four important pillars for using Voice of the Customer input to improve agent performance alongside traditional metrics such as... more >>


Launching a Gamification Practice in Your Contact Center

May 6, 2014 - May 6, 2014

Most agents, particularly millennials, respond to competing in game-fashion to improve performance to beat standards, peers and teams. Agents embrace... more >>

How the Cloud Levels the Customer Service Playing Field

April 15, 2014

In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more... more >>

Best Practices for a Lead Management Strategy

April 15, 2014

New customer acquisition is the lifeblood of many businesses, but it can be costly. Comprehensive lead management strategies have been developed to... more >>

LogMeIn, Inc.

A More Social Contact Center

March 25, 2014

This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact... more >>


Five Steps to Building an Online Customer Experience Competency

March 24, 2014

Check out this resource to get details on the five steps to improving online customer experience and transform the way you think about online... more >>

Tweeter Bird

Twitter Updates

Featured Contributor

Jennifer Waite

Jennifer Waite

In her role as Product Marketing Manager for inContact, Jennifer Waite is responsible for the development and marketing of...

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