Comcast Cable

Comcast And Governor Doug Ducey Announce 1,125 New Jobs, State-Of-The-Art Customer Support Center Coming To Tucson

May 21, 2015

As part of its ongoing commitment to provide an excellent customer experience, Comcast along with Governor Doug Ducey today announced plans to open a... more >>

Altitude Software

Major Retailer eXtra Boosts Customer Experience With Altitude Software

May 21, 2015

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that eXtra, Saudi Arabia’s... more >>


Sitel to Hire 275 at Albuquerque Customer Experience Center

May 21, 2015

Sitel, a leading global customer care provider, today announced 275 new job openings. more >>

Noble Systems Corporation

CirTech Upgrades its Contact Center Technology with Unified Solution from Noble Systems

May 21, 2015

Noble Systems Corporation, a global leader in unified contact center technology, reports that CirTech Inc., a nationwide circulation contact campaign... more >>

Overcoming 3 Contact Center Challenges Using Video (Part 2)

May 12, 2015

The year 2015 is turning out to be one that presents new challenges and opportunities for the contact center. By leveraging the right tools, contact... more >>

Overcoming 3 Contact Center Challenges Using Video (Part 1)

April 28, 2015

Today’s contact centers have adapted to the routine entry and exit of their employees. Managers in most successful organizations have developed... more >>

4 Essential Steps to Effectively Managing Compliance

April 14, 2015

In business as in life, the only thing that is constant is change. By following the four steps outlined here, your company can not only save millions... more >>

3 Ways to Kick-Start a Connected Customer Journey

March 31, 2015

The trend is clear that customer engagements models are going digital and that call centers must make strategic changes now in order to keep up with... more >>


CRM Market as Bloated as ever, says Forrester

March 31, 2015

The customer relationship management (CRM) market is mature, bloated and consolidation is going to continue for the foreseeable future. The upshot:... more >>


What is WebRTC? --- 4 Ways it Will Change the Contact Center Industry

May 5, 2015 - June 5, 2015

Join us for this webinar as we define Web Real Time Communications and explore its potential effect on contact centers, including 1) The emergence of... more >>


The Protocols of Partnering - How to Establish Win-Win Relationships

May 28, 2015 - May 28, 2015

Thinking about adding a partner to your business? You have to know what to look for in a potential partner. Join this webcast to learn: 1) What you... more >>


Unify and Manage All Your Interactions in the Contact Center

March 3, 2015

Nowadays, your customers contact your company in many different ways. It has become quite a challenge to ensure that, regardless of whether you... more >>

Tweeter Bird

Twitter Updates

Featured Contributor

Ari Bixhorn

Ari Bixhorn

Ari Bixhorn is Senior Vice President at Panopto, responsible for driving awareness and understanding of Panopto’s enterprise...

More About Ari Bixhorn