Interior Concepts Furnishes New Holland, MI Call Center Slated to Create Hundreds of Jobs
September 8, 2010
Call center furniture manufacturer, Interior Concepts, was selected to furnish the new NOVO 1 site located in Holland, MI. NOVO 1, Texas-based... more >>
Envision Earns "Hot Vendor" Rating in Ventana Research's 2010 Value Index for Agent Performance Management
September 2, 2010
Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center... more >>
Telvista Improves Performance with Next-Generation Impact 360 Solution from Verint Witness Actionable Solutions
September 2, 2010
Verint Systems Inc. today announced that Telvista, a leading call center outsourcer in North America, is leveraging the next-generation Impact 360... more >>
Don't Make the Customer Wrong, Make Them Right!
September 7, 2010
Billing issues, technical support or purchasing a new product. Rarely does a week go by these days when we do not find ourselves contacting a call... more >>
How Contact Centers Go Green
September 1, 2010
The global call to "go green" hasn't been lost on the contact center industry. Going green isn't simply cutting back on practices that contribute to... more >>
Top Five Ways to Improve Customer Service in the Call Center While Controlling Costs
August 12, 2010
Call center managers are under more pressure than ever to reduce costs while improving efficiency levels and overall customer satisfaction. It's no... more >>
Building a Successful Relationship with your Outsourcing Partner
August 9, 2010
Joining MyLife.com, Inc., (formerly Reunion.com) in December 2008 was an exciting new opportunity for me. I knew there would be some challenges and,... more >>
Caller Bill of Rights 201 - Learn 10 Advanced Tips on Designing Integrated Customer Experience Solutions With Your Callers in Mind
September 10, 2010 - September 10, 2010
This webcast is a deep dive into great IVR and VUI design. You will learn how to reduce caller frustrations and design intuitive, user-friendly IVR... more >>
Leveraging Speech Analytics Inside - and Outside - Contact Center Operations
September 16, 2010 - September 16, 2010
By using speech analytics to unlock the business intelligence from these customer interactions, companies can make improvements in their... more >>
The Quality Revolution Being Led by Performance Analytics
September 21, 2010 - September 21, 2010
Join us for this thought-provoking look at the quality monitoring process. We'll describe a new quality assessment model being adopted by major... more >>
PBX Buying Guide: How to Choose the Right Phone System for Your Business
August 27, 2010
While moving to an IP phone system can create a number of advantages, the more options, features, functions and capabilities that are available, the... more >>
VoIP Without Hype: What Businesses Need to Know
August 27, 2010
Promising as the savings message may be to consumers, the lure of VoIP is even stronger for businesses - whose monthly LD bills are often in the... more >>
2010 Service and Leadership Trends in Customer Support
August 13, 2010
Download this white paper to learn the correlation between training and customer satisfaction, why agents are most concerned about access to... more >>
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