Charter Communications

Charter’s FDL Call Center Helping Those in Need

November 26, 2014

Employees of Charter Communications’ Fond du Lac, Wisconsin, Call Center are preparing to help area residents in need during the holidays. more >>

EarthLink Holdings Corp.

EarthLink Launches Hosted Contact Center to Enhance Customer Engagement

November 26, 2014

EarthLink Holdings Corp., a managed network and cloud solutions provider for multi-location businesses, announces the launch of its new Hosted... more >>


Brunswick, North Carolina Breaks Ground on 911 Command Center

November 25, 2014

Work is underway on a new 911 command center at the Brunswick County government complex, and it comes free of cost to county taxpayers, thanks to a... more >>

Federal Trade Commission

FTC Shuts Down Bogus Tech Support Scams

November 25, 2014

The next time something is wrong with your computer, make sure the company you're dealing with is legit, or you could wind up being scammed out of... more >>

Xerox Partners with CareSource to Hire 200 Call Center Agents in Indianapolis

November 25, 2014

Xerox, which has been providing outsourced customer care services and other business process outsourcing for about 25 years, recently announced it is... more >>

APAC Begins Significant Call Center Jobs Expansion at Three Arizona Sites

November 25, 2014

Business process outsourcing (BPO) giant APAC Customer Services, Inc., which merged with former competitor NCO in 2012 to form Expert Global... more >>

5 Reasons Why Contact Center Jobs are Coming Home

November 25, 2014

We’ve all experienced that dreaded moment. You call a company to request information about a product or to question a billing charge. After waiting... more >> and Federal Call Centers Report Few Glitches as New Enrollment Period Starts

November 25, 2014

The federal Web site for health insurance coverage mandated by the Affordable Care Act,, impressed few people during the last open... more >>

Australian Contact Center Services Provider Acquire Purchases Filipino BPO Company Shore Solutions

November 25, 2014

Australian contact center services provider Acquire BPO is in growth mode after its second acquisition this year. The Melbourne-based company... more >>

CDW Corporation

The Story Behind The PCI Data Security Standard 3.0

October 1, 2014 - December 31, 2014

This webcast reveals how PCI DSS has changed and several ways to manage compliance. Watch now to learn about the history of the PCI security... more >>

Virtual Hold Technology

How to Reduce Customer Effort and Increase Net Promoter Score

December 4, 2014 - December 4, 2014

This webinar will address the changing dynamics of the consumer landscape and the impact demographics are having on perceived customer effort. It... more >>


Designing the Optimal Customer Experience

December 9, 2014 - December 9, 2014

For years Apple and Amazon have proven the value of effectively using data to deliver intelligent designs to optimize the customer’s journey. Join... more >>


Tech Tank Roundtable: Multi–Channel/Omni-channel Demo

December 11, 2014 - December 11, 2014

While providing customer support over multiple communication channels has become standard operating procedure, contact centers must now take it to... more >>


Enable Effortless Customer Service with an Integrated Contact Center Solution

December 12, 2014 - December 12, 2014

Join this webinar to learn how an integrated contact center solution can make your life easier and enable effortless customer service. You will... more >>


451 Research Mobility Team (powered by Yankee Group) - The Shift to Mobile Breathes New Life into Old Interactive Voice Response Systems

November 18, 2014

451 Research’s Mobile and Connected Devices Forecast & Monitor, April 2014, shows the staggering pace at which mobility is growing: There are... more >>


It’s the Year of the Agent! Use WFO to Revolutionize Your Agent Engagement

November 18, 2014

Workforce optimization, or WFO, is one of those buzz terms that gets tossed around industry conversations quite frequently these days. Download this... more >>


Winning the Hearts and Mind of Customers - The Anatomy of Successful Multichannel Contact

November 11, 2014

Winning the hearts and minds of customers is earned by having one personalized conversation at a time using the customer’s choice of engagement... more >>

Avoke Analytics

You're Only As Strong As Your Weakest Link

October 23, 2014

While your company may think it is managing all angles of service delivery through call center and QA programs, it may not be getting the complete... more >>


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Chuck Ciarlo

Chuck Ciarlo

For the last two decades, Chuck Ciarlo has been a leader in helping companies manage their call center workforces. He is a...

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