Olive Communications

Security Consultants 4See Choose Olive to Implement Vodafone One Net Cloud Telecoms Solution

October 31, 2014

4See, one of the UK’s leading security consultancy firms, has chosen Olive Communications to implement Vodafone’s cloud-based communications... more >>


Humana Inc.

Humana Hiring 100 for Pharmacy Division in Tempe

October 31, 2014

Humana Inc. is hiring more than 100 full-time positions for its mail-order pharmacy service call center in Tempe, Arizona. more >>


TantaComm

TantaComm Achieves Cisco Compatibility Certification

October 31, 2014

TantaComm announces that its Capture solution has successfully completed Cisco compatibility certification with Cisco CUCM 10.x (Cisco Unified... more >>


Acqueon Technologies Inc.

Acqueon Releases AiQ 5.1

October 31, 2014

Acqueon Technologies Inc., a provider in the customer collaboration industry, has released AiQ 5.1, the newest version of its contact center solution... more >>



Alphapointe Association Opens New Call Center Facility for Visually Impaired Workers

October 31, 2014

Recent trends toward “reshoring,” or moving call center jobs from locations abroad back to U.S. shores, have led some companies to seek out... more >>


With Spanlink Acquisition, ConvergeOne Purchases Deep Relationships with UC Platform Giants

October 30, 2014

Long-time managed contact center solutions and unified communications provider Spanlink Communications was recently acquired by systems integrator... more >>


Retailers Ramping Up Call Centers with Seasonal Jobs for Upcoming Holiday Season

October 30, 2014

Autumn brings many things: pumpkins, apple cider, colorful leaves, cool temperatures…and seasonal call center hiring. more >>


Netflix Call Center Closure in Oregon Reflects Decline of DVDs by Mail Service

October 28, 2014

“Market cannibalism” is the term used to describe a situation in which a company provides a service that effectively ends one of its other... more >>


4 Best Practices for Peak-Volume Customer Experience Management — Part 2

October 28, 2014

Monitoring first-call resolution requires a two-pronged approach. If you only use call recording to monitor agent interactions, you’re only getting... more >>



CDW Corporation

The Story Behind The PCI Data Security Standard 3.0

October 1, 2014 - December 31, 2014

This webcast reveals how PCI DSS has changed and several ways to manage compliance. Watch now to learn about the history of the PCI security... more >>


Interactive Intelligence

Improve Patient Engagement and Profitability: Embrace Consumerism and New Technology

November 11, 2014 - November 11, 2014

This webcast for healthcare technology, operations, and contact center managers spotlights the technologies and best practices that can make customer... more >>


Interactive Intelligence

Planning, Modeling, and Decision-Making in your Complex Contact Center Operation

November 13, 2014 - November 13, 2014

As your contact center environment gets both more complex and less predictable, the need for better planning becomes more important. In this session,... more >>


CRMXchange

Best Practices in 'Cool' Technologies - Engagement and Loyalty

November 20, 2014 - November 20, 2014

The ways that enterprises interact with their customers and support them are becoming more varied and more complex. Also, new techniques are emerging... more >>


CRMXchange

Tech Tank Roundtable: Multi–Channel/Omni-channel Demo

December 11, 2014 - December 11, 2014

While providing customer support over multiple communication channels has become standard operating procedure, contact centers must now take it to... more >>



Avoke Analytics

You're Only As Strong As Your Weakest Link

October 23, 2014

While your company may think it is managing all angles of service delivery through call center and QA programs, it may not be getting the complete... more >>


Five9

The Hidden ROI of a Cloud-based Contact Center

September 26, 2014

According to a study by the Aberdeen group, 34% of businesses currently use a cloud-based contact center, and another 28% had plans to deploy one in... more >>


Five9

Optimize the Customer Experience through Cloud Contact Centers

September 26, 2014

According to a recent survey in January 2014, 31% of contact centers are deployed in the cloud, and that number will only continue to rise. Discover... more >>


Five9

Reach, Converse, Close: Automated Assisted Dialing Comes of Age

September 26, 2014

In this report from the Aberdeen Group, get a comprehensive look at how automated assisted dialing is improving the effectiveness of phone... more >>


 

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John Cray

John Cray

John Cray is vice president of product management for Enghouse Interactive.

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