AVRS, Inc.

AVRS Backs Rapid Growth with Customer Care Center Expansion

September 2, 2014

Today Robert Rieger, CEO and founder of AVRS, Inc. announced the expansion of the Customer Care Center and the launch of the new Customer Care Center... more >>


Innovative Cost Solutions Improves Data Quality with Salesnet CRM

September 2, 2014

Salesnet CRM’s new Excel Add-In features provide multi-record updating capabilities within a familiar Excel environment allowing their employees to... more >>

Convergys Corp

Glace Bay, Nova Scotia, Call Center Needs to Fill 250 Jobs

September 2, 2014

Convergys Corp. officials say the company is growing and they're inviting anyone looking for a job to attend an open house. more >>


ExpenseWatch Chooses RightAnswers Knowledge Management System

September 2, 2014

RightAnswers, the provider of cloud-based knowledge management products and services for delivering SmartService, announces that ExpenseWatch has... more >>

3 Ways to Make Graphical User Interfaces More Beneficial

September 2, 2014

Application software is often developed to maximize functionality, but the ease of use is frequently neglected. According to the latest surveys, two... more >>

5 Ways to Transform the Contact Center to a Revenue Generation Hub - Part 2

August 19, 2014

In the last issue, we discussed the current trend toward turning the contact center into a revenue generation hub. We listed the five key goals... more >>

A Call for Change

August 18, 2014

It’s no surprise that the contact center industry continues to grow as organizations around the world realize the tremendous value that can be... more >>

Multichannel Merchant

Measuring What Matters in the Contact Center

August 12, 2014

The consumer landscape has changed and not only do consumers expect a quick response, but they also expect a thoughtful and informative dialogue. more >>

Five Key Goals to Transform the Contact Center into a Revenue Generator – Part 1

August 5, 2014

Increasing competition and growing consumer expectations are driving companies to rethink the role contact centers play in their overall business... more >>


A Comparison of Hosted Virtual Assistants vs. Automation in the IVR

September 9, 2014 - September 9, 2014

In this webcast, hear the initial results of an evaluation of an IVR system using both a hosted virtual assistant and automated speech recognition.... more >>


Technology Showcase - Take Your Contact Center To the Cloud With Zipwire and Microsoft Dynamics CRM

September 11, 2014 - September 11, 2014

Whether your contact center is already in the cloud or you’re considering a migration to the cloud, we’ll demonstrate Zipwire to show you how we... more >>


Unlocking the Value of Data by Combining Speech and Predictive Analytics - A Case Study

September 16, 2014 - September 16, 2014

This is the era of Big Data, and because of all the ‘data’ noise, most companies expect to find game-changing knowledge buried in their data... more >>


10 Tips for Optimizing Contact Centers of All Sizes

September 18, 2014 - September 18, 2014

Join us for an interactive discussion to learn how small to mid-size contact centers are finding ways to use workforce optimization (WFO) software in... more >>


The Power of Context in the Mobile Mind Shift

September 23, 2014 - September 23, 2014

We are in the midst of a mobile mind shift -- a world in which people expect to get what they want, in context, in their moments of need. During this... more >>


Make the Voice of the Customer Your Business Asset

August 19, 2014

Access the following white paper to uncover the top 10 steps to improving your customer experience strategy. Learn what it takes to make the voice of... more >>


Giving Customers What They Want, When They Want It

August 5, 2014

Explore this concise white paper to find out which key characteristics collectively create the most effective customer experience, including 1)... more >>

Perceptive Software

Banks Embrace Technology to Enhance the Customer Experience

July 30, 2014

Access this exclusive resource to learn how omnichannel technology – which is a combination of channels delivered in person and virtually to create... more >>


Access "Compare business needs with the ERP choices available"

July 21, 2014

The risks of picking a bad ERP system or implementing it poorly are as significant as the opportunities for efficiency, collaboration and innovation... more >>


Tweeter Bird

Twitter Updates

Featured Contact Center Jobs

Featured Contributor

Claus-Omar Mundinger

Claus-Omar Mundinger

Claus-Omar Mundinger, International Sales Manager, joined ASC telecom AG in June 2012.

More About Claus-Omar Mundinger