Leading Financial Services Company Modernizes Service Infrastructure in the Cloud with inContact

September 17, 2014

inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces a top financial... more >>

Cox Communications

Cox Hiring 150 Ahead of Gigabit Speed Rollout

September 16, 2014

Cox Communications is looking to hire 150 at its expanded Phoenix call centers. The positions include part-time collections positions and full-time... more >>


Teleperformance Grand Rapids Adds 100 New Jobs

September 16, 2014

Teleperformance, a provider in outsourced multichannel customer experience management, is pleased to announce 100 new full-time jobs to the Grand... more >>

500 Startups

Talkdesk grabs $3.15M for its ‘call center in the browser’

September 16, 2014

Born out of a contest that cloud communications company Twilio put on in 2011 with a laptop as a prize, Talkdesk is a “call center in the... more >>

3 Ways Predictive Analytics Unlocks the Promise of Big Data

September 16, 2014

The buzz in the marketplace about Big Data seems as constant and growing as Big Data itself. One would think Big Data holds the Holy Grail, and... more >>

3 Ways to Make Graphical User Interfaces More Beneficial

September 2, 2014

Application software is often developed to maximize functionality, but the ease of use is frequently neglected. According to the latest surveys, two... more >>

5 Ways to Transform the Contact Center to a Revenue Generation Hub - Part 2

August 19, 2014

In the last issue, we discussed the current trend toward turning the contact center into a revenue generation hub. We listed the five key goals... more >>

A Call for Change

August 18, 2014

It’s no surprise that the contact center industry continues to grow as organizations around the world realize the tremendous value that can be... more >>

Multichannel Merchant

Measuring What Matters in the Contact Center

August 12, 2014

The consumer landscape has changed and not only do consumers expect a quick response, but they also expect a thoughtful and informative dialogue. more >>


10 Tips for Optimizing Contact Centers of All Sizes

September 18, 2014 - September 18, 2014

Join us for an interactive discussion to learn how small to mid-size contact centers are finding ways to use workforce optimization (WFO) software in... more >>


The Power of Context in the Mobile Mind Shift

September 23, 2014 - September 23, 2014

We are in the midst of a mobile mind shift -- a world in which people expect to get what they want, in context, in their moments of need. During this... more >>


Moneyball - An Analytical Approach to Building a Winning Contact Center Team

September 25, 2014 - September 25, 2014

Companies that use an analytical approach to attracting, selecting and retaining contact center agent talent enjoy reduced attrition and increased... more >>


Tech Tank Roundtable: Analytics Demo

September 30, 2014 - September 30, 2014

Two key components of keeping your customers happy is knowing what they’re thinking and anticipating their needs. Attending this 60-minute... more >>


Roundtable: Best Practices in Quality Assurance

October 23, 2014 - October 23, 2014

Call center quality assurance has traditionally focused on monitoring and improving internal agent quality and compliance. In this roundtable we will... more >>


Make the Voice of the Customer Your Business Asset

August 19, 2014

Access the following white paper to uncover the top 10 steps to improving your customer experience strategy. Learn what it takes to make the voice of... more >>


Giving Customers What They Want, When They Want It

August 5, 2014

Explore this concise white paper to find out which key characteristics collectively create the most effective customer experience, including 1)... more >>

Perceptive Software

Banks Embrace Technology to Enhance the Customer Experience

July 30, 2014

Access this exclusive resource to learn how omnichannel technology – which is a combination of channels delivered in person and virtually to create... more >>


Access "Compare business needs with the ERP choices available"

July 21, 2014

The risks of picking a bad ERP system or implementing it poorly are as significant as the opportunities for efficiency, collaboration and innovation... more >>


Tweeter Bird

Twitter Updates

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Ryan Pellett

Ryan Pellett

Ryan Pellet is Chief Strategy Officer for Nexidia. As an officer within Nexidia, Ryan is responsible for the creation,...

More About Ryan Pellett