Verizon Wireless

Verizon Wireless Hiring 200 Full-Time Workers for Huntsville Call Center

April 1, 2015

Less than a year after announcing it would fill 300 new jobs at its Huntsville, Alabama, call center, Verizon Wireless said it is looking to hire an... more >>

Paycom Software Inc.

Paycom Places First at the 2015 Leadership 500 Excellence Awards

April 1, 2015

Paycom Software, Inc., a leading provider of a comprehensive, cloud-based solution for human capital management, earned first-place recognition among... more >>


125 Customer Service Representative Jobs Available in Crestview

April 1, 2015

Asurion, a technology protection company, needs customer service representatives at its Crestview, Florida, call center, 5660 John Givens Road. more >>

Thomas L. Cardella and Associates

Call Center Bringing 300 New Jobs to Iowa

April 1, 2015

A Cedar Rapids-based company says it will be creating more than 300 new jobs in Iowa City and Cedar Rapids, Iowa. more >>

3 Ways to Kick-Start a Connected Customer Journey

March 31, 2015

The trend is clear that customer engagements models are going digital and that call centers must make strategic changes now in order to keep up with... more >>


CRM Market as Bloated as ever, says Forrester

March 31, 2015

The customer relationship management (CRM) market is mature, bloated and consolidation is going to continue for the foreseeable future. The upshot:... more >>

3 Ways to Develop a Better Customer Experience through Customer Engagement

March 18, 2015

For organizations seeking to develop successful customer service operations, the following three components can serve as cornerstones on how to avoid... more >>

Outbound Campaigns: Maintaining Compliance While Maximizing Performance Through Flexibility

March 17, 2015

Like every major league football team that has its own playbook, filled with options depending on the situation on the field, different contact... more >>

Englewood, IL, Proposes $20M Call Center Project to Address Unemployment & Poverty

March 3, 2015

The City of Englewood, Illinois, building a 50,000 to 60,000 square foot state-of-the-art call center before identifying a commercial client.... more >>


Providing ROI on Speech Analytics

March 24, 2015 - April 24, 2015

Speech analytics is not a new technology to call centers, but it has recently become a more reliable technology and valuable root-cause analysis... more >>


Best Practices IVR and Self-Service Best Practices

April 9, 2015 - April 9, 2015

As contact centers are tasked with both reducing costs and improving customer service, organizations are seeking self-service solutions that can... more >>


Reducing Risk Through Advanced Compliance Management

April 14, 2015 - April 14, 2015

Join our webinar to hear regulatory and industry leaders discuss how top companies are proactively managing compliance through interactions.... more >>

Interactive Intelligence

Delivering a Winning Customer Experience with WFO

April 16, 2015 - April 16, 2015

Join us as we explore how WFO answers key questions like 1) How do you successfully execute your plan? 2) What is the right customer experience goal... more >>

Inova Solutions

Real-Time Performance Management Improves Contact Center Results

April 21, 2015 - April 21, 2015

Join contact center analyst and expert Donna Fluss of DMG Consulting in discussing how real-time performance management differs from plain reporting... more >>


Unify and Manage All Your Interactions in the Contact Center

March 3, 2015

Nowadays, your customers contact your company in many different ways. It has become quite a challenge to ensure that, regardless of whether you... more >>

Customer Communications Group, Inc.

Creating Your Content Marketing Plan

February 9, 2015

A step-by-step guide to developing a content plan that builds customer loyalty and boosts your bottom line, such as 1) The Five Stages of Building a... more >>


How Natural Language Capabilities for IVR can Increase Custumer Self-Service Satisfaction

January 28, 2015

Call center's interactive voice response (IVR) software can be frustrating, confusing, and time-consuming for many customers, causing them to opt out... more >>


5 Ways to Boost Your NPS By 20 Points Through Smart Chat

January 27, 2015

The Net Promoter Score (NPS) measures how likely customers are to recommend your company and are often measured through customer feedback and... more >>

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Featured Contributor

Rajeev Venkat

Rajeev Venkat

Rajeev Venkat is senior director, solutions marketing for Verint’s Contact Center Workforce Optimization solutions.

More About Rajeev Venkat