Kinetic Data

Kinetic Data to Unveil New Version of Kinetic Task at Upcoming Gartner Catalyst Conference

July 29, 2014

Kinetic Data, developer of innovative enterprise request management (ERM) software, will be giving attendees at the August 11-14 Gartner Catalyst... more >>

Millennium1 Solutions

Millennium1 Solutions Announces US Expansion

July 28, 2014

Millennium1 Solutions is pleased to announce the expansion of its operating footprint in the US with the opening of a new contact center facility in... more >>


Jones/NCTI to Provide Call Center Tools to enTouch

July 28, 2014

Jones/NCTI announces that it has reached an agreement with enTouch to provide a new enterprise platform which includes in-depth course material,... more >>


Lumesse Weathers the Storm with Cloud Technology from NewVoiceMedia

July 28, 2014

Lumesse, the global leader in integrated talent management solutions, was able to continue its exceptional customer support service during... more >>

Industry Expert Debuts Brand-New Online Contact Center Recruitment Site

July 22, 2014

CP Jobs is a member of TheJobNetwork™, the largest recruitment ad network in North America. Why? Because we strive to provide our advertisers the... more >>

Outbound Calling: Are You Getting Sacked or Scoring Touchdowns?

July 22, 2014

What if a quarterback had to pass the ball without seeing the play develop? He can’t see his receivers or his running backs. He’s flying blind;... more >>

Cloud Computing and the Contact Center

July 8, 2014

Customers will demand and will move to the organizations best able to meet their needs and to resolve their scenarios in an effective manner. Contact... more >>

3 Results of Dis-Integrated Contact Center Technologies: and a Solution

July 8, 2014

Contact centers should be able to ebb and flow with the needs of the customer, operating in a fluid manner. But if a contact center uses... more >>

3 Strategies & Solutions for Improving Customer Experiences

June 25, 2014

In a saturated market of a global economy, companies must differentiate themselves by providing exceptional customer experience. Customers receive... more >>


Best Practices in First Contact Resolution

August 5, 2014 - August 5, 2014

First contact resolution (FCR) is properly addressing the customer's need the first time they contact your organization, eliminating the need for the... more >>


Unify Your Salesforce Customer Service Engagement

August 26, 2014 - August 26, 2014

Join us as we demonstrate the business benefits of integrating NewVoiceMedia seamlessly through your Salesforce Service Cloud ecosystem. We will... more >>


A Comparison of Hosted Virtual Assistants vs. Automation in the IVR

September 9, 2014 - September 9, 2014

In this webcast, hear the initial results of an evaluation of an IVR system using both a hosted virtual assistant and automated speech recognition.... more >>


The Power of Context in the Mobile Mind Shift

September 23, 2014 - September 23, 2014

We are in the midst of a mobile mind shift -- a world in which people expect to get what they want, in context, in their moments of need. During this... more >>

Virtual Queuing with Fonolo: Eliminate Hold Times and Improve Your Customer Experience

July 29, 2014

Fonolo's approach to improving the call center is radically different from anything you've seen before. Rather than asking you to install new... more >>


Access "Compare business needs with the ERP choices available"

July 21, 2014

The risks of picking a bad ERP system or implementing it poorly are as significant as the opportunities for efficiency, collaboration and innovation... more >>

Invenio Marketing

Leverage Data to Enhance Customer Experiences

July 21, 2014

Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in... more >>


Forging the Path to Tomorrow's CRM

July 8, 2014

Perhaps no two words have more of an effect on business today than "customer experience." To keep them coming -- and coming back -- organizations... more >>

Tweeter Bird

Twitter Updates

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Ralf Roesel

Ralf Roesel

Ralf Roesel, Product Management Director for ASC, identifies and analyzes customer needs for quality management software, speech...

More About Ralf Roesel