TCN Inc.

TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform

April 28, 2015

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today... more >>


RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution

April 27, 2015

RingCentral, Inc., a leading provider of cloud business communications solutions, today announces the launch of the new RingCentral Contact Center. more >>

Frontier Communications

Frontier to Add 350 Jobs in Rochester Area Over 3 Years

April 24, 2015

Frontier Communications says it plans to add as many as 350 new jobs over the next three years at its suburban Rochester call center. more >>


Govenor Martinez Announces 200 New Jobs in Las Cruces

April 24, 2015

On April 23, 2015, Governor Susana Martinez announced state funds will help pay for 200 new jobs in Las Cruces, New Mexico. more >>

4 Essential Steps to Effectively Managing Compliance

April 14, 2015

In business as in life, the only thing that is constant is change. By following the four steps outlined here, your company can not only save millions... more >>

3 Ways to Kick-Start a Connected Customer Journey

March 31, 2015

The trend is clear that customer engagements models are going digital and that call centers must make strategic changes now in order to keep up with... more >>


CRM Market as Bloated as ever, says Forrester

March 31, 2015

The customer relationship management (CRM) market is mature, bloated and consolidation is going to continue for the foreseeable future. The upshot:... more >>

3 Ways to Develop a Better Customer Experience through Customer Engagement

March 18, 2015

For organizations seeking to develop successful customer service operations, the following three components can serve as cornerstones on how to avoid... more >>

Outbound Campaigns: Maintaining Compliance While Maximizing Performance Through Flexibility

March 17, 2015

Like every major league football team that has its own playbook, filled with options depending on the situation on the field, different contact... more >>


Customer Experience - Game On

April 28, 2015 - April 28, 2015

Test your expertise against your peers while you learn in an interactive adaptation of one of the world’s most popular game shows. Everyone’s a... more >>


Tech Innovation Showcase - Transera - Learn to Build, Manage and Administer your Call Center in Salesforce

April 30, 2015 - April 30, 2015

The Transera Call Center App for Salesforce enables contact centers with the agility, efficiency and adaptability required to provide superior... more >>


What is WebRTC? --- 4 Ways it Will Change the Contact Center Industry

May 5, 2015 - June 5, 2015

Join us for this webinar as we define Web Real Time Communications and explore its potential effect on contact centers, including 1) The emergence of... more >>


Focus on the Core – Enabling the People Pillar = Get Stuff Done Right The First Time

May 12, 2015 - May 12, 2015

Most organizations realize that meeting or exceeding the Customer’s expectations, and driving the Customer Experience (CX) is a key necessity in... more >>

Interactive Intelligence

Contact Center Workforce Metrics

May 14, 2015 - May 14, 2015

Contact centers are metric-heavy operations, using a variety of measurements to track and assess service, efficiency, agent busy-ness and customer... more >>


Unify and Manage All Your Interactions in the Contact Center

March 3, 2015

Nowadays, your customers contact your company in many different ways. It has become quite a challenge to ensure that, regardless of whether you... more >>

Customer Communications Group, Inc.

Creating Your Content Marketing Plan

February 9, 2015

A step-by-step guide to developing a content plan that builds customer loyalty and boosts your bottom line, such as 1) The Five Stages of Building a... more >>


How Natural Language Capabilities for IVR can Increase Custumer Self-Service Satisfaction

January 28, 2015

Call center's interactive voice response (IVR) software can be frustrating, confusing, and time-consuming for many customers, causing them to opt out... more >>


5 Ways to Boost Your NPS By 20 Points Through Smart Chat

January 27, 2015

The Net Promoter Score (NPS) measures how likely customers are to recommend your company and are often measured through customer feedback and... more >>

Tweeter Bird

Twitter Updates

Featured Contributor

Ryan Pellet

Ryan Pellet

Ryan Pellet is Chief Strategy Officer for Nexidia. As an officer within Nexidia, Ryan is responsible for the creation,...

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