Kcom Scoops Cisco Cloud Contact Center Partner Award

October 24, 2014

Kcom, the communications integration specialist, has been named as Cisco’s EMEAR Cloud Contact Center Partner of the Year for 2014. more >>

APAC Customer Services, Inc.

APAC Customer Services, Inc. Adds Work at Home Positions

October 24, 2014

APAC Customer Services, Inc., a provider in global customer care outsourced services and solutions, announces that it plans to fill more than 150 new... more >>


Vocalcom Contact Center Solution Launched Today in USA

October 24, 2014

A new cloud-based platform that will bring ease and simplicity to contact center operations has gone live from Vocalcom, a provider of... more >>

Sprint Corporation

Sprint Laying Off 450 at Kansas City, Missouri, Headquarters

October 24, 2014

Telecom provider Sprint Corporation is planning on laying off 452 employees at its Kansas City, Missouri, headquarters in the near future. more >>


3 Essentials of Learning for B2B Marketers — Explore, Discover, Experience

October 21, 2014

In a recent survey of 500 B2B and B2C decision makers in the US and UK, Forrester found that only 11% qualified as “modern marketers”. more >>

4 Best Practices for Peak-Volume Customer Experience Management — Part 1

October 14, 2014

More than a third of Americans (37 percent) admit they’d rather eat year-old fruitcake than contact a customer service department. But times when... more >>

Customer Feedback Drives Business Success

October 10, 2014

A high-quality product and the best value for a buck used to guarantee success in the business world. Those days are gone. Now, you must provide the... more >>

5 Tips to Ensure Your Agents are Prepared for Anything

September 30, 2014

Research shows as many as 80 percent of customers will change companies because of a bad customer experience. And as the old adage says, you only get... more >>

Case Study: How BPO Provider Helps Combat Veteran Unemployment

September 23, 2014

When veterans return from overseas, they often face unforeseen challenges and discover that there are limited long-term employment opportunities... more >>

CDW Corporation

The Story Behind The PCI Data Security Standard 3.0

October 1, 2014 - December 31, 2014

This webcast reveals how PCI DSS has changed and several ways to manage compliance. Watch now to learn about the history of the PCI security... more >>


Roundtable - Empowering your Contact Center with 'Next Generation' Personalized Customer Care

October 28, 2014 - October 28, 2014

Most contact centers today are heavily weighted toward supporting calls. Attend this roundtable and you will hear 1) How to better support your... more >>

Cisco Systems, Inc.

A Winning Strategy to Enhance Your Customer Experiences

October 30, 2014 - October 30, 2014

This webcast will present five practical tips to show how your business can better collaborate with consumers. more >>

Interactive Intelligence

Improve Patient Engagement and Profitability: Embrace Consumerism and New Technology

November 11, 2014 - November 11, 2014

This webcast for healthcare technology, operations, and contact center managers spotlights the technologies and best practices that can make customer... more >>

Interactive Intelligence

Planning, Modeling, and Decision-Making in your Complex Contact Center Operation

November 13, 2014 - November 13, 2014

As your contact center environment gets both more complex and less predictable, the need for better planning becomes more important. In this session,... more >>

Avoke Analytics

You're Only As Strong As Your Weakest Link

October 23, 2014

Since today’s savvy consumers are able to make faster and more educated decisions when it comes to selecting products and services, providing an... more >>


The Hidden ROI of a Cloud-based Contact Center

September 26, 2014

According to a study by the Aberdeen group, 34% of businesses currently use a cloud-based contact center, and another 28% had plans to deploy one in... more >>


Optimize the Customer Experience through Cloud Contact Centers

September 26, 2014

According to a recent survey in January 2014, 31% of contact centers are deployed in the cloud, and that number will only continue to rise. Discover... more >>


Reach, Converse, Close: Automated Assisted Dialing Comes of Age

September 26, 2014

In this report from the Aberdeen Group, get a comprehensive look at how automated assisted dialing is improving the effectiveness of phone... more >>


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John Cray

John Cray

John Cray is vice president of product management for Enghouse Interactive.

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