New Voice Media

Platform Black transforms its sales operation with cloud technology from NewVoiceMedia

August 19, 2014

Award-winning alternative finance company Platform Black, has transformed its sales operation with innovative cloud contact centre technology from... more >>

Alta Resources

Alta Resources Hosting Job Fair

August 19, 2014

Alta Resources is hosting a two-day job fair to fill more than 1,200 seasonal positions in Fort Myers. Company leaders say the seasonal workers are... more >>


Financial Services Company Leaves Premise Software Behind and Moves Contact Center Operations to the inContact Cloud

August 18, 2014

inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces a notable financial... more >>


Empirix Acquires Verios to Analyze, Troubleshoot and Measure Radio Access Network Profitability in Real Time

August 15, 2014

Empirix today acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management (SOC)... more >>

5 Ways to Transform the Contact Center to a Revenue Generation Hub - Part 2

August 19, 2014

In the last issue, we discussed the current trend toward turning the contact center into a revenue generation hub. We listed the five key goals... more >>

A Call for Change

August 18, 2014

It’s no surprise that the contact center industry continues to grow as organizations around the world realize the tremendous value that can be... more >>

Multichannel Merchant

Measuring What Matters in the Contact Center

August 12, 2014

The consumer landscape has changed and not only do consumers expect a quick response, but they also expect a thoughtful and informative dialogue. more >>

Five Key Goals to Transform the Contact Center into a Revenue Generator – Part 1

August 5, 2014

Increasing competition and growing consumer expectations are driving companies to rethink the role contact centers play in their overall business... more >>

Flexible Business Models for Recording, Quality Monitoring and Workforce Optimization

August 5, 2014

The business sector of recording, quality monitoring (QM) and workforce optimization (WFO) is changing in many ways, but perhaps the most significant... more >>


Unify Your Salesforce Customer Service Engagement

August 26, 2014 - August 26, 2014

Join us as we demonstrate the business benefits of integrating NewVoiceMedia seamlessly through your Salesforce Service Cloud ecosystem. We will... more >>


What Your Customers Want: How to Anticipate, Engage and Assist Using Real-Time Prediction

August 28, 2014 - August 28, 2014

To successfully engage with today’s customers, you must anticipate their intent in real-time, engage them when, where and how they want, while... more >>


A Comparison of Hosted Virtual Assistants vs. Automation in the IVR

September 9, 2014 - September 9, 2014

In this webcast, hear the initial results of an evaluation of an IVR system using both a hosted virtual assistant and automated speech recognition.... more >>


The Power of Context in the Mobile Mind Shift

September 23, 2014 - September 23, 2014

We are in the midst of a mobile mind shift -- a world in which people expect to get what they want, in context, in their moments of need. During this... more >>


Tech Tank Roundtable: Analytics Demo

September 30, 2014 - September 30, 2014

Two key components of keeping your customers happy is knowing what they’re thinking and anticipating their needs. Attending this 60-minute... more >>


Make the Voice of the Customer Your Business Asset

August 19, 2014

Access the following white paper to uncover the top 10 steps to improving your customer experience strategy. Learn what it takes to make the voice of... more >>


Giving Customers What They Want, When They Want It

August 5, 2014

Explore this concise white paper to find out which key characteristics collectively create the most effective customer experience, including 1)... more >>

Perceptive Software

Banks Embrace Technology to Enhance the Customer Experience

July 30, 2014

Access this exclusive resource to learn how omnichannel technology – which is a combination of channels delivered in person and virtually to create... more >>


Access "Compare business needs with the ERP choices available"

July 21, 2014

The risks of picking a bad ERP system or implementing it poorly are as significant as the opportunities for efficiency, collaboration and innovation... more >>


Tweeter Bird

Twitter Updates

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Featured Contributor

Anna Convery

Anna Convery

As EVP, Strategy, Anna Convery oversees global market development and strategic initiatives for OpenSpan, a provider of desktop...

More About Anna Convery