More News

Interior Concepts Furnishes New Holland, MI Call Center Slated to Create Hundreds of Jobs

September 8, 2010

Call center furniture manufacturer, Interior Concepts, was selected to furnish the new NOVO 1 site located in Holland, MI. NOVO 1, Texas-based... more >>

Envision Earns "Hot Vendor" Rating in Ventana Research's 2010 Value Index for Agent Performance Management

September 2, 2010

Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center... more >>

Telvista Improves Performance with Next-Generation Impact 360 Solution from Verint Witness Actionable Solutions

September 2, 2010

Verint Systems Inc. today announced that Telvista, a leading call center outsourcer in North America, is leveraging the next-generation Impact 360... more >>

More Articles

Don't Make the Customer Wrong, Make Them Right!

September 7, 2010

Billing issues, technical support or purchasing a new product. Rarely does a week go by these days when we do not find ourselves contacting a call... more >>

How Contact Centers Go Green

September 1, 2010

The global call to "go green" hasn't been lost on the contact center industry. Going green isn't simply cutting back on practices that contribute to... more >>

Top Five Ways to Improve Customer Service in the Call Center While Controlling Costs

August 12, 2010

Call center managers are under more pressure than ever to reduce costs while improving efficiency levels and overall customer satisfaction. It's no... more >>

Building a Successful Relationship with your Outsourcing Partner

August 9, 2010

Joining MyLife.com, Inc., (formerly Reunion.com) in December 2008 was an exciting new opportunity for me. I knew there would be some challenges and,... more >>

More Web Events

Caller Bill of Rights 201 - Learn 10 Advanced Tips on Designing Integrated Customer Experience Solutions With Your Callers in Mind

September 10, 2010 - September 10, 2010

This webcast is a deep dive into great IVR and VUI design. You will learn how to reduce caller frustrations and design intuitive, user-friendly IVR... more >>

Leveraging Speech Analytics Inside - and Outside - Contact Center Operations

September 16, 2010 - September 16, 2010

By using speech analytics to unlock the business intelligence from these customer interactions, companies can make improvements in their... more >>

The Quality Revolution Being Led by Performance Analytics

September 21, 2010 - September 21, 2010

Join us for this thought-provoking look at the quality monitoring process. We'll describe a new quality assessment model being adopted by major... more >>

More White Papers

PBX Buying Guide: How to Choose the Right Phone System for Your Business

August 27, 2010

While moving to an IP phone system can create a number of advantages, the more options, features, functions and capabilities that are available, the... more >>

VoIP Without Hype: What Businesses Need to Know

August 27, 2010

Promising as the savings message may be to consumers, the lure of VoIP is even stronger for businesses - whose monthly LD bills are often in the... more >>

2010 Service and Leadership Trends in Customer Support

August 13, 2010

Download this white paper to learn the correlation between training and customer satisfaction, why agents are most concerned about access to... more >>




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