TouchPoint One

TouchPoint One Announces Software Update

November 21, 2014

TouchPoint One, a provider of cloud Contact Center Performance Management software announces the availability of a software update to its Acuity CCPM... more >>


Ozonetel Announces Zoho CRM Integration with CloudAgent

November 21, 2014

Ozonetel, telco-grade multichannel communications platform on the cloud, unveiled its latest integration with Zoho CRM, a CRM provider. more >>


Call Center to Open in Indianapolis

November 21, 2014

CareSource, a Dayton-based nonprofit, health plan will team with Xerox to provide a customer care operation in Indianapolis. more >>


Voxbone to Support Orange Business Services

November 21, 2014

Voxbone announces that Orange Business Services will use Voxbone’s virtual local phone numbers to extend the reach of its voice services for its... more >>

Asurion to Close South Dakota Call Center; Transition to Work-at-Home Jobs

November 18, 2014

Device protection plan company Asurion recently gave Las Vegas some good call center jobs news with the grand opening earlier this month of a new... more >>

Flurry of Call Center Hiring Happening across AT&T Network of Centers

November 18, 2014

AT&T has been undergoing changes in its business offerings as of late, and with these changes have come alterations of the company’s network of... more >>

Asia Pacific Contact Centers’ Growth Modest; Shift is to Social and Mobile

November 17, 2014

Stratospheric contact center growth may no longer be the rule in the Asia-Pacific region as global economic concerns drag down expansion and... more >>

New Call Center Scam Targets Misdialed Toll-free Numbers

November 17, 2014

Call center-related crime is on the rise, and has traditionally involved thieves calling random numbers on an outbound basis and posing as bank or... more >>

Disabled Veterans find “Home Work” with Outsourcer Direct Interactions

November 14, 2014

Hosted and cloud-based contact center solutions have opened up a lot of new avenues for call center organizations when it comes to labor pools. Call... more >>

CDW Corporation

The Story Behind The PCI Data Security Standard 3.0

October 1, 2014 - December 31, 2014

This webcast reveals how PCI DSS has changed and several ways to manage compliance. Watch now to learn about the history of the PCI security... more >>


Designing the Optimal Customer Experience

December 9, 2014 - December 9, 2014

For years Apple and Amazon have proven the value of effectively using data to deliver intelligent designs to optimize the customer’s journey. Join... more >>


Tech Tank Roundtable: Multi–Channel/Omni-channel Demo

December 11, 2014 - December 11, 2014

While providing customer support over multiple communication channels has become standard operating procedure, contact centers must now take it to... more >>


Enable Effortless Customer Service with an Integrated Contact Center Solution

December 12, 2014 - December 12, 2014

Join this webinar to learn how an integrated contact center solution can make your life easier and enable effortless customer service. You will... more >>


How Self-Service Can Win Customers and Influence Consumers

December 16, 2014 - December 16, 2014

Nowhere are the possibilities for creating effortless service experiences more readily available, realistic to implement, and proven to perform than... more >>


451 Research Mobility Team (powered by Yankee Group) - The Shift to Mobile Breathes New Life into Old Interactive Voice Response Systems

November 18, 2014

451 Research’s Mobile and Connected Devices Forecast & Monitor, April 2014, shows the staggering pace at which mobility is growing: There are... more >>


It’s the Year of the Agent! Use WFO to Revolutionize Your Agent Engagement

November 18, 2014

Workforce optimization, or WFO, is one of those buzz terms that gets tossed around industry conversations quite frequently these days. Download this... more >>


Winning the Hearts and Mind of Customers - The Anatomy of Successful Multichannel Contact

November 11, 2014

Winning the hearts and minds of customers is earned by having one personalized conversation at a time using the customer’s choice of engagement... more >>

Avoke Analytics

You're Only As Strong As Your Weakest Link

October 23, 2014

While your company may think it is managing all angles of service delivery through call center and QA programs, it may not be getting the complete... more >>


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Michael Sauer

Michael Sauer

Michael Sauer, Vice President Operations for ASC telecom AG, joined the company in April 2006. He is responsible for the...

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