Contact Professional: Essential information for today's contact center leaders - Provided by Contact Professional magazine

Home | Issues | CP Wire | Resources | Subscriptions | Advertise | Contact Us

Free Subscription

March/April 2008
Feature Focus: Total Quality Control

Special Report: Contact Center and IT Survey: Understanding the Latest Technology Trends

Read the entire issue.
View the digital version of this issue.

Contact Center News

Kaiser Permanente’s Appointment and Advice Call Center Improves Employee Coaching and Development Activities
PerformanceEdge Offers Enhanced Recording and Quality Management with Latest Product Release
Verizon Wireless to Expand Usage of Knowledge Management Software
Cornerstone OnDemand Sharpens Focus on Public Sector
Verint Systems to Host 12th Annual Customer Conference, Profiling Best Practices, Technology Innovation and Customer Success

White Papers		Web Events
Contact Centers of all Sizes Need Workforce Optimization - Do You? Can Your Contact Center Handle a Disaster? Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Intelligent Desktops: Outsmart Your Competition Through Automation Best Practices for Implementing a First Contact Resolution Program in the Contact Center See the entire list here.		Forecasting and Scheduling: A Foundation for Contact Center Success in a Challenging Economy Best Practices for Implementing a First Contact Resolution Performance Management: How to make sense out of all your data… then make it work for you High Performance Coaching: Building a bond between supervisors and agents that insures consistent results Stop Attrition in the Contact Center See the entire list here.

Home | Current Issue | Previous Issues | CP Wire | Call Center Jobs | Web Events | White Papers | Subscriptions | Advertise | Contact Us
©2001-2008 Contact Professional magazine