APAC Customer Services

APAC Customer Service to Hire 200 Full-time Workers

October 21, 2014

APAC Customer Services will be hiring 200 full-time employees through December, in Utica, New York, the company said. more >>


Dialog Direct

Dialog Direct Acquires Allegra Health Care Call Center

October 21, 2014

Highland Park-based Dialog Direct completed a deal to acquire Clinton Township-based health care call center firm Allegra Direct Communications Inc. more >>


Sitel

Sitel Hiring 200 at Lake City Contact Center

October 21, 2014

Sitel, a leading global customer care provider, today announced plans to add 75 new jobs in the fourth quarter of 2014 and an additional 125 new team... more >>


Digium

Digium Expands Cloud Offerings by Introducing SIP Trunking for Asterisk, Switchvox, and Any IP Phone System

October 21, 2014

Digium, Inc., the Asterisk Company, today announced the public release of its latest Digium Cloud Services offering, Digium SIP Trunking. more >>



4 Best Practices for Peak-Volume Customer Experience Management — Part 1

October 14, 2014

More than a third of Americans (37 percent) admit they’d rather eat year-old fruitcake than contact a customer service department. But times when... more >>


Customer Feedback Drives Business Success

October 10, 2014

A high-quality product and the best value for a buck used to guarantee success in the business world. Those days are gone. Now, you must provide the... more >>


5 Tips to Ensure Your Agents are Prepared for Anything

September 30, 2014

Research shows as many as 80 percent of customers will change companies because of a bad customer experience. And as the old adage says, you only get... more >>


Case Study: How BPO Provider Helps Combat Veteran Unemployment

September 23, 2014

When veterans return from overseas, they often face unforeseen challenges and discover that there are limited long-term employment opportunities... more >>


3 Ways Predictive Analytics Unlocks the Promise of Big Data

September 16, 2014

The buzz in the marketplace about Big Data seems as constant and growing as Big Data itself. One would think Big Data holds the Holy Grail, and... more >>



CDW Corporation

The Story Behind The PCI Data Security Standard 3.0

October 1, 2014 - December 31, 2014

This webcast reveals how PCI DSS has changed and several ways to manage compliance. Watch now to learn about the history of the PCI security... more >>


Aptean

Transforming Customer Feedback into Customer Loyalty

October 22, 2014 - October 22, 2014

Creating and maintaining a strategy in which customers' feedback and inquiries are collected, assessed and answered are provided in this webinar. more >>


Genesys

Customer Experience with the 'Wow Factor!'

October 23, 2014 - October 23, 2014

During this webinar, we’ll show you how to exceed the expectations of your top customers and stay ahead of your competition by 1) Prioritizing... more >>


Forrester

The Next Big Thing in the Internet of Things: Real-Time Big Data Analytics

October 23, 2014 - October 23, 2014

Much of the value from the Internet of Things (IoT) will come from the data, making Big Data analytics a main ingredient for the success of IoT... more >>


CRMXchange

Roundtable: Best Practices in Quality Assurance

October 23, 2014 - October 23, 2014

Call center quality assurance has traditionally focused on monitoring and improving internal agent quality and compliance. In this roundtable we will... more >>



Five9

The Hidden ROI of a Cloud-based Contact Center

September 26, 2014

According to a study by the Aberdeen group, 34% of businesses currently use a cloud-based contact center, and another 28% had plans to deploy one in... more >>


Five9

Optimize the Customer Experience through Cloud Contact Centers

September 26, 2014

According to a recent survey in January 2014, 31% of contact centers are deployed in the cloud, and that number will only continue to rise. Discover... more >>


Five9

Reach, Converse, Close: Automated Assisted Dialing Comes of Age

September 26, 2014

In this report from the Aberdeen Group, get a comprehensive look at how automated assisted dialing is improving the effectiveness of phone... more >>


Five9

Social Customer Care: Steps to Success in 2014

September 26, 2014

Social media is changing the game of customer experience management (CEM). In this report, learn how top-performing companies are reaping the... more >>


 

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John Cray

John Cray

John Cray is vice president of product management for Enghouse Interactive.

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