Contact Professional: Essential information for today's contact center leaders - Provided by Contact Professional magazine

March/April 2009
Feature Focus: Call Recording to the Max
In the most recent market report conducted on call recording by the PELORUS Group, 2008 World Contact Center Recording Systems Market, it was estimate

Special Report: Seizing the Day in a Down Economy: A panel discussion on how others are surviving - and thriving - in 2009
The impact of today’s economy has taken a toll on contact centers. “Doing more with less” has become a mantra, while agents are dealing with increasin

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Contact Center News

White Papers		Web Events
Presentation Transcript: Integrating Customer Contact Preferences into your CRM System As the market turns around... a hot new communications service market emerges The 5 Must-Have Capabilities for Unbeatable Customer Care Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction 5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know See the entire list here.		Earning Raves For Your IVR: Best Practices in Building a World-Class Voice Application Using Analytics To Discover and Measure Dis-Satisfiers In The Whole Call Best Practices to Improve the Effectiveness of Your Customer’s Online Experience Valuable Approach to Delivering a Personalized Customer Experience Customer Dynamics: It’s a Matter of Intent See the entire list here.