KANA Announces Latest Email Response Management Release for High-Performance Customer Service With Integrated Text Analytics
May 16, 2013
KANA Software, Inc., a global leader in customer service solutions used by more than 900 organizations worldwide, today introduced KANA Response... more >>
Infor Completes Acquisition of TDCI, Inc.
May 16, 2013
Infor, a leading provider of business application software serving more than 70,000 customers, today announced it has completed the acquisition of... more >>
Verint Extends VoC Analytics Leadership Position with Mobile, Enterprise Feedback Management Enhancements and Multichannel Unification
May 16, 2013
Verint® Systems today announced that it has extended its Voice of the Customer (VoC) Analytics™ portfolio to include SMS feedback into its already... more >>
HP Helps Clients Enhance Customer Interactions by Transforming the Contact Center
May 16, 2013
HP Enterprise Services today announced new services designed to enable organizations to break free from legacy contact center technology and bring... more >>
5 Ways Banks Can Leverage Their IVR to Reduce Costs
May 7, 2013
Rather than setting your IVR and forgetting about it, it makes great business sense, especially at a time when retaining customers and minimizing... more >>
3 Critical Steps to Prep Your Contact Center for the Affordable Care Act
April 23, 2013
For most Americans, 2014 marks the year the Affordable Care Act goes into full effect. But for healthcare companies, now is the time to prepare.... more >>
Six Key Reasons Chat Can Be Good for Business
April 9, 2013
Evidence both anecdotal and quantifiable proves adding chat as a method of customer communication can be beneficial to most organizations. However,... more >>
Six Prep Steps to Disaster-Proof Your Contact Center
March 26, 2013
It is important for contact centers to take the time to understand and prepare for natural disasters. By making a commitment to ensure non-failing... more >>
9 Reasons You Should Not Disavow Telecommuting
March 12, 2013
Although each situation is different, company executives often deny giving employees the option to telecommute because they are afraid of reduced... more >>
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Customer-Centered Innovation: Driving Operational Excellence from the Outside-In
May 7, 2013
Watch this on-demand webinar today to learn how Europ Assistance was being challenged to improve customer service levels and operational efficiency... more >>
Integrated Data Mining - The Core To Customer Analytics Success
May 7, 2013
Inside this white paper, discover the challenges that traditional data mining systems pose, and how you can tackle them, empowering all members of... more >>
Online Testing for Site Optimization: 101
April 23, 2013
Web site optimization can drastically help your business increase conversion rates and bring in revenue, but site optimization is not a simple... more >>
‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs
April 23, 2013
When your business can provide mobile- and internet-friendly touch points, you can help customers get their answers when self-service isn't enough.... more >>
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2 days ago - Infor Completes #Acquisition of TDCI, Inc. #cctr #contactcenter
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