Access Manufacturing Systems Improves Customer Service With Whaleback Unified Communications
15 Oct, 2012
Employees Increase Productivity and Respond Faster to Customers
Whaleback Managed Services, the leader in managed unified communications services, today announced that Access Manufacturing Systems (AMS) has selected Whaleback's CrystalBlue Unified Communications Service to help their employees better serve their customers and increase productivity by streamlining internal employee communications. Whaleback will manage the day-to-day operations of their unified communications, thus lowering their operating costs and enabling the company to refocus resources on their core business.
AMS is a private reseller of CAMWorks(R); an intuitive solids based CAM (Computer Aided Manufacturing) solution that helps manufacturers increase productivity and profitability through best-in-class technologies and adaptable automation tools that maximize machining efficiencies. The company has five offices in the U.S. and Canada.
The company is continually expanding and needed a new phone system that would allow employees to dial directly to co-workers regardless of location. In addition, the receptionist was unable to see if the help desk was busy serving other customers, so customers often would have to leave messages and then wait for a call back. This was inefficient in terms of time and money for AMS and it sometimes caused miscommunication and frustration with the customer.
"Whaleback offered us terrific features and benefits. Not having to own the product outright and having them manage it for us is actually less expensive for us monthly than what we had been paying," said David Dulong, President of Access Manufacturing Systems. "We can just pick up the phone and dial someone directly which helps our employees and customers to connect quicker and more efficiently. Now when our resellers need help, our receptionist can look to see which help desk line is free and connect customers quickly to give them what they need."
About Whaleback's CrystalBlue Cloud-based Managed Unified Communications Services CrystalBlue Cloud-based Managed Unified Communications Services gives customers a feature-rich, high quality, enterprise-wide communications system without the expense or headache of installing and managing an on-premise PBX. Its features can be accessed anywhere, anytime from the Internet, mobile network or public telecommunications network. CrystalBlue integrates business-class telephony features, high-definition voice, network services, IP desk phones, messaging, collaboration, mobility, service guarantees, and redundancy with the simplicity of a cloud-based service and the quality and reliability of a robust enterprise system.
- Use and pay for only what you need, when you need it
- Access to highly trained support professionals
- Guaranteed full end-to-end support
- Centralized proactive monitoring and management
- Remote problem identification and resolution
- Business continuity planning and coordination
- Future-proof to easily add new applications and services
About Whaleback Managed Services Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback's end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit www.whalebacksystems.com