Noble Systems Selected to Implement Hosted Technology Solution for Conn’s, Inc. Contact Center
17 Jan, 2012
Retail and consumer finance provider partners with global contact center technology leader to speed and streamline its customer contact management
Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced that it was selected by Conn’s, Inc., a specialty retailer of consumer electronics, home appliances, furniture, mattresses, computers and lawn and garden products, to implement the cloud-based Noble® Enterprise Hosted solution to improve customer support services for Conn’s collection operations.
"Noble Systems is proud to partner with Conn’s,” said Chris Hodges, Senior Vice-President of Sales at Noble Systems. “The cloud-based Noble Enterprise Hosted platform is a great fit for a multi-faceted, fast-growing business because of the advantages it offers in scalability and specialization.”
Conn’s, through its proprietary consumer credit program, provides financing to its customers for approximately 60% of its retail sales and manages all aspects of credit account collection and monitoring after the sale. Noble Systems’ contact center solution will play an integral role in customer communications and account management for Conn’s collection operations.
“We are pleased to be working with Noble Systems,” said Theodore Wright, Conn’s CEO. “Once it is fully implemented, the new system will help us improve the effectiveness of our dedicated, in-house collection operations.”
