Avaya Recognized as Global Leader in Mobile Unified Communications and Collaboration by Industry Analyst Firm

18 Oct, 2012

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The report examines key players in the worldwide market, analyzing current capabilities as well as longer term strategies for serving their customers and grow market share. Avaya was placed in the leading position ahead of all other major vendors evaluated for both current capabilities and future alignment to customer needs. Vendors are scored against a number of criteria, including:

• The ability to move beyond simple call control and point solutions to a holistic mobile communications and collaboration solution

• Feature sets that closely mirror the desktop experience

• A robust offering, including the ability to support multiple devices and BYOD

• Attention to integration and multivendor support

• Flexibility and scalability

IDC anticipates continued growth in mobile UC and collaboration as many companies move into a second phase of their UC strategy to include greater support for mobility, video and collaboration. Decreasing barriers to entry via lower costs and simplified deployments and better user experiences also are driving growth. Trends such as consumerization are taking hold and open the door for more mobile application integration over the next several years, with mobile integration going beyond person-to-person interaction and becoming part of a mobile, communications-enabled business process.

Avaya's mobile collaboration solution for enterprises includes the Avaya Aura® collaboration suite, along with the Avaya Flare® Experience and Avaya one-X® Mobility products. The company recently released Avaya Aura Conferencing 7.0, which can be accessed on any device through a dedicated client or Internet browser, and Avaya Flare Experience for Apple iPad tablets and Windows PC/laptops. For small and mid size businesses, Avaya provides robust, enterprise-class mobile collaboration capabilities through Avaya IPOffice, which offers clients for smart phones and tablets.

Quotes
"Mobility is not in just a few products in the Avaya portfolio -- it pervades everything we do from the infrastructure to how we deliver an extraordinary user experience on any device. It's what we think about when we design customer contact center solutions, or enable crisis management communication and collaboration and integrate video as part of a communications-enabled business process. As long as people need to connect and collaborate to get a job done, we'll make sure that they can do it with ease any time of day, any place in the world."
Pierre-Paul Allard, senior vice president, Corporate Strategy and Development, Avaya

Additional Resources
IDC MarketScape: Worldwide Mobile Unified Communications and Collaboration 2012 Vendor Analysis http://idcdocserv.com/235819eAvaya

Avaya Mobile Collaboration for Enterprises http://www.avaya.com/usa/solution/offer/mobile-collaboration-for-enterprise

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.