Speech Technology

MicroAutomation Releases MicroMessenger™ Powered by Voxeo

6 Feb, 2012

This is the next step in the multi-faceted strategic partnership that the two companies initially announced in 2011. At that time, MicroAutomation was certified as a preferred Professional Services partner as part of the Voxeo Connect partner program to provide IVR and CTI design, development and implementation services for Voxeo customers.

MicroMessenger 5 is a platform independent application that represents the packaging of the company's best practices born out of more than 12 years of successful outbound customer contact experience, servicing millions of our clients' customers. The latest release contains several ready-to-use campaign templates for simple appointment and payment reminders, customer surveys, and customer or employee notifications. Companies are increasingly using outbound communications to improve customer loyalty, drive revenue and cut costs.

"MicroMessenger offers an exciting opportunity for organizations that are looking to improve their customer communications through proactive event-based contact," stated Scott Fischer, MicroAutomation's COO. "By leveraging Voxeo's 100 percent uptime hosted cloud, customers can quickly and affordably create, launch and scale high-value outbound applications."