NICE eXpress Solutions Provide Organizations the Tools Required to Provide a Superior Customer Relations Experience for SMBs
14 Feb, 2012
Jenne Signs Distribution Agreement With NICE to Provide Its SMB-Oriented Resellers With Real-Time Call Capturing and Analytics Solutions
Jenne Inc., a leading value-added distributor of IP telephony, audio and video conferencing, unified communications, data networking and IT security products, announced today it has signed an agreement to distribute in the US and Canada call capturing and analytics solutions from NICE Systems, the leading provider of solutions that analyze structured and unstructured data and enable organizations to take the next best action when interacting with customers.
According to the distribution agreement, Jenne was selected as a distributor to carry NICE's popular call capturing and quality assurance products. As part of the agreement, Jenne will distribute NICE Recording eXpress (NRX), which captures, manages and processes calls in standalone offices and branches, and NICE Quality eXpress (NQX), which is designed to help contact centers understand customer intent and gain insights into the performance of contact center agents.
"NICE has chosen to work with Jenne because of its reputation as a 'high touch' distributor which is wholly focused on customer care and support," commented John Sweeton, manager, US & Canadian partner sales of NICE. "Jenne's proven capabilities in the SMB market, including their ability to provide staging services and support large multi-site deployments, make them an ideal partner for NICE. Further, their team has a deep understanding of the market dynamics related to small to medium sized contact centers and related compliance issues."
"We are pleased to be able to introduce NICE's contact center call capturing and quality assurance solutions to our network of resellers," commented Vince Piccolomini, vice president of logistics and business development, Jenne. "NICE is a worldwide leader in intent-based solutions that capture and analyze interactions and transactions. The eXpress solutions will fit well into any size installation our resellers are involved in, providing an excellent opportunity for them to build and extend their relationships with end-users who have intensive customer facing businesses and are seeking to meet compliance challenges."
In addition to sales of NICE's NRX and NQX solutions, Jenne will also provide remote installation services to resellers that do not have the technical expertise to deploy call capturing and analytics.
"Jenne is a perfect fit for NICE and has the expertise and depth of reseller partners we were looking for in this next iteration of our go-to-market strategy," Sweeton said. "With its Jenne University and deep technical bench, Jenne will also be able to facilitate the sale and support of our solutions more seamlessly, while helping us to further penetrate the SMB market."