CRM

Web Event | March 21, 2012
The Multi-Channel Virtual Conference   

Register today to reserve your free spot at this informative virtual conference brought to you by CRMXchange. Learn the key issues affecting your... More>>


Web Event | February 21, 2012
Elevating the Customer Experience through Advanced Reporting and Interaction Analytics   

Today’s advanced analytic and reporting tools offer real time intelligence. Join us to learn how tools such as surveys or net promoter scores offer... More>>


Web Event | February 7, 2012
Roundtable: Customer Analytics, latest trends in systems, reporting, adoption and ROI   

Utilized properly, analytics can provide better understanding of your customers, their customer experience, competitive pressures and ways to improve... More>>



Leads360
News | February 3, 2012
Sales Automation Company, Leads360, Secures $15M in Funding   

Leads360, the market-leading consumer sales platform, today announced it has completed a $15 million growth stage financing round led by Volition... More>>



Televerde
News | February 3, 2012
Optimize Your Contact Data Quality & Lead Nurturing Programs with Complimentary Audit from Televerde   

For a limited time, B2B business marketing agency Televerde is offering a complimentary, comprehensive Contact Data Quality & Marketing Automation... More>>


Article | January 31, 2012
Four Strategies for a Superior, Cost-effective Customer Experience   

No one can predict the severity or duration of a tough economy, but we can measure the impact of poor service. Recent research shows that 40 percent... More>>



OpenSpan
News | January 31, 2012
OpenSpan Releases Results of Process Improvement Assessments   

OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, has released the results of business process... More>>



Achievers
News | January 27, 2012
Achievers Named As Finalist in Seven 2012 Stevie® Awards for Sales & Customer Service   

Achievers, the leader in employee rewards and recognition solutions, was named today as a finalist in the sixth annual Stevie Awards for Sales &... More>>



bigHand
News | January 27, 2012
BigHand Leads the Way According to Latest ILTA Technology Survey   

BigHand, the leader in voice productivity and workflow digital dictation technology in the legal marketplace, was recently shown to be the market... More>>



Convergys
News | January 24, 2012
Convergys Shares Insights on Personalized Care and Social Media at Conference on Call Center and Customer Management   

Convergys will lead two discussions on how to enhance the service experience and improve customer satisfaction through personalized care and social... More>>