RingCube Technologies, the leading provider of managed virtual workspaces, today announced at the VMworld Conference 2010 the latest in desktop... More>>

Download this white paper to learn the correlation between training and customer satisfaction, why agents are most concerned about access to... More>>

Call center managers are under more pressure than ever to reduce costs while improving efficiency levels and overall customer satisfaction. It's no... More>>

NICE Systems, the global provider of intent-based solutions that enable organizations to extract insight from interactions to drive performance,... More>>

In a new survey of contact center managers, directors and supervisors, HyperQuality found a material gap between the majority of current corporate... More>>

Merced Systems, Inc., the leading provider of Sales Performance Management and Service Performance Management software and solutions, announced today... More>>

First-contact resolution, or FCR, is a leading performance driver in the support center. Get it right, and you win with customers, management and the... More>>

To maximize customer satisfaction and reduce costs, leading edge companies are using whole call analytics to examine voice interactions holistically... More>>

The performance of many support organizations has hit a wall. In spite of a host of investments, whether in telephony, CRM systems, call routing, or... More>>

VPI, the premier global provider of analytics-driven interaction recording, contact center quality monitoring and workforce optimization solutions... More>>