 | News | February 2, 2012
Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc., has revealed key 2012 contact... More>> |
| White Paper | January 31, 2012
Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>> | |
| White Paper | January 31, 2012
Call Center Workforce Management Software Best Practices The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work,... More>> | |
 | News | January 31, 2012
OpenSpan Releases Results of Process Improvement Assessments OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, has released the results of business process... More>> |
| White Paper | January 17, 2012
Call Center Workforce Management Software Best Practices The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work,... More>> | |
 | News | January 17, 2012
New Call Manager Version 7.5 from Toshiba Version 7.5 Brings Powerful Unified Communications Enhancements to Enterprise and SMB Users Toshiba America Information Systems Inc., Telecommunication Systems Division today announced Call Manager version 7.5, Toshiba's powerful new unified... More>> |
 | News | January 9, 2012
Spanlink Communications and Altitude Software Partner to Provide Contact Centers Sophisticated Agent Scripting Tools Altitude Software, a leading independent global contact center solutions vendor, and Spanlink Communications, a Cisco contact center and customer... More>> |
| Article | January 3, 2012
Top 5 Ways to Deliver Exceptional Service through January Blues There are certain things that you can count on before and after the holiday season - Black Friday, Cyber Monday, and good food and, of course,... More>> | |
| White Paper | January 3, 2012
Infor10 CRM Enterprise Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and... More>> | |
| Article | December 20, 2011
Speech Analytics: A New Paradigm for Quality Monitoring Globalization and the information technology revolution has transformed the business world, and contact centers must adapt if they wish to survive.... More>> | |
