An overview of several of the laws and requirements that impact contact center operations including Consent-to-Record, Telemarketing Sales Rule, The... More>>

Today’s advanced analytic and reporting tools offer real time intelligence. Join us to learn how tools such as surveys or net promoter scores offer... More>>

BigHand, the leader in voice productivity and workflow digital dictation technology in the legal marketplace, was recently shown to be the market... More>>

Intelliverse, a cloud-based communications provider for enterprises, today announced its hosted solution for contact centers. Intelliverse's platform... More>>

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>>

Toshiba America Information Systems Inc., Telecommunication Systems Division today announced Call Manager version 7.5, Toshiba's powerful new unified... More>>

CallCopy, a provider of innovative contact center solutions, announced that it has taken steps to address the latest version of the Payment Card... More>>

Acme Packet, the leader in session delivery network solutions, today announced that Steven Aulds has joined the company as senior vice president of... More>>

Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has signed an agreement to purchase select... More>>

Revation Systems, Inc., a leading provider of secure collaboration, messaging and unified communication software, today announced the launch of its... More>>