Join this session to discover the power of Customer Interaction Analytics - solutions that include speech, data and text analytics, along with... More>>

Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center... More>>

Verint Systems Inc. today announced that Telvista, a leading call center outsourcer in North America, is leveraging the next-generation Impact 360... More>>

Calabrio, Inc., a leading provider of customer interaction and contact center management software, today announced that its Calabrio Workforce... More>>

Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center... More>>

Verint Systems Inc. (NASDAQ: VRNT) today announced that VSP Vision Care, the largest not-for-profit vision benefits and services company in the... More>>

RingCube Technologies, the leading provider of managed virtual workspaces, today announced that Granada Corp has selected RingCube vDesk as a... More>>

Becoming manager for the first time is tough. A recent Development Dimensions International study reveals that a majority of frontline leaders said... More>>

Verint Systems Inc. today announced enhancements to Impact 360 for Back-Office Operations, part of its comprehensive, next-generation Impact 360... More>>

NICE Systems, the global provider of intent-based solutions that enable organizations to extract insight from interactions to drive performance,... More>>