Register today to reserve your free spot at this informative virtual conference brought to you by CRMXchange. Learn the key issues affecting your... More>>

With the growing complexity of call center work, such as new channels for customers to access the organization, how does one achieve simplicity? This... More>>

Today’s advanced analytic and reporting tools offer real time intelligence. Join us to learn how tools such as surveys or net promoter scores offer... More>>

Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced the establishment of an additional... More>>

This is the next step in the multi-faceted strategic partnership that the two companies initially announced in 2011. At that time, MicroAutomation... More>>

A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc., has revealed key 2012 contact... More>>

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>>

Donnelly Communications has reported improved customer service as a result of deploying the cloud-based contact center solution from Interactive... More>>

OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, has released the results of business process... More>>

Achievers, the leader in employee rewards and recognition solutions, was named today as a finalist in the sixth annual Stevie Awards for Sales &... More>>