Anand Subramaniam

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eGain Communications Corporation

Anand Subramaniam is the VP of Worldwide Marketing for eGain Communications Corporation, a leading provider of multichannel customer service and knowledge management software. Prior to eGain, he served in marketing, product management and presales roles at companies such as Oracle, Lotus, Informatica, Intel and Autodesk. Anand holds an MBA from the University of California at Berkeley and an MSME from the University of Rhode Island.

Article \| September 1, 2010 How Contact Centers Go Green By: Anand Subramaniam The global call to "go green" hasn't been lost on the contact center industry. Going green isn't simply cutting back on practices that contribute to...more >>

Article \| January 1, 2009 Contact Centers Generating "Killer Business Value" Through Product Returns Deflection By: Anand Subramaniam It is common knowledge that contact centers can add business value by enabling customer satisfaction and loyalty, as well as sales, through superior...more >>

Article \| January 1, 2007 Beyond Cost Savings: Innovations in the Outsourced Contact Center By: Anand Subramaniam Business process outsourcing (BPO) has grown immensely in the last decade. Companies are being drawn to this model by compelling cost savings,...more >>