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Anne Nickerson

Call Center Coach, LLC.

Anne Nickerson

ANNE G. NICKERSON is principal founder of Call Center Coach, LLC, a firm specializing in providing comprehensive developmental resources to call center professionals, including several trademarked programs and tools specifically for coaching and leadership development. In addition, Ms. Nickerson offers individualized one-on-one professional coaching and has significant experience in recruiting, candidate screening, job selection processes, competency development, management and development, certification programs, developing performance standards and
customized training solutions, and project management. She can be reached at anne@callcentercoach.com.

Article | January 1, 2006
Agent Performance   

By: Anne Nickerson,Dr. Jon Anton

Part 1: Best Practices = Best Agents Part 2: Do You Really Know Your 50+ Customers?

Article | September 1, 2004
Land Mines of the New Coach   

By: Anne Nickerson

Coaching agents to meet customer and employer needs is not an easy task. In fact, it’s reported to be one of the most difficult—albeit most...more >>