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Brian Spraetz

NICE Systems


Brian Spraetz

For more than 20 years, Brian Spraetz has helped organizations effectively deploy technology within their organizations to improve performance. Having held senior positions in product development, management and marketing, Brian offers a broad base perspective of technical knowledge and operational expertise. In his current position with NICE Systems, he works with customers and prospects to ensure they receive maximum benefit from their technology deployments.


Article | March 1, 2009
Know More... Do More... Sooner... with Workforce Optimization Solutions   

By: Brian Spraetz

The consequences of poor performance in today’s economic environment have risen to unprecedented levels, up to and including business-ending...more >>


Article | May 1, 2007
Emotion Detection: Finding Call Recordings that Deliver Valuable Business Insight   

By: Brian Spraetz

“I can’t believe the quality of service I am getting.” It’s a simple phrase. One that’s likely to be said many times a day when customers...more >>


Article | November 1, 2004
Empowerment: A Recipe for Success - One Part Trust, One Part Technology   

By: Brian Spraetz

It is no secret that happy, motivated contact center agents provide better customer service. Satisfied agents are also less likely to go looking for...more >>