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Bruce Dresser

Echopass Corporation


Bruce Dresser

Bruce Dresser is chief marketing officer for Echopass Corp., experts in on-demand, always-on, hosted contact center solutions. Contact Bruce at Bruce_Dresser@echopass.com  For a more detailed discussion on Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels, you’ll find a related white paper when contacting Bruce.


Article | September 1, 2008
Unmatched Customer Service with Multi-Sourced Call Centers   

By: Bruce Dresser

It’s no surprise that sourcing agents from multiple call centers — a combination of remote, in-house and outsourced call center agents to create...more >>