Carle Henry

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Chrevian

Carle Henry is founder of Chrevian, a social media and teleweb consultancy based in New England. Chrevian specializes in helping companies improve their marketing, operations and overall customer experience. http://twitter.com/cdh3

Article \| June 23, 2010 Social Media: Just Another Live Channel or the New Marketing Compass? By: Carle Henry,Kathy van de Laar According to Convergys Corp., one negative review or comment on Twitter, Facebook or You Tube can result in a loss of up to 30 customers. One review...more >>

Article \| June 23, 2010 Social Media: Who Needs a Strategy? You Do. By: Carle Henry,Kathy van de Laar Are you feeling the pressure? Has someone in your company already thrown down the gauntlet by asking 'what are we doing with twitter, Facebook, You...more >>