Contact Professional Contributors
Contact Professional Team
| Article | May 25, 2011
Delta Hotels and Resorts Has Improved Customer Service and Sales, Increased Agent Productivity and Decreased Employee Turnover Since Implementing Envision Click2Coach® Founded in 1962, Delta Hotels and Resorts has grown to become Canada's leading first-class hotel management company. Today, we boast a diversified...more >> | |
 | Article | April 21, 2011
Vermont Teddy Bear Increases Contact Center Revenue With Quality Assurance Makeover and New Sales Initiatives For 30 years the Vermont Teddy Bear Company has been making the “the best Bears in the Universe” and delighting children of all ages across the...more >> |
| News | January 14, 2010
Presence Technology to Feature the new version of its solution at Digium/Asterisk World Presence Technology, a global software provider of a modular all-in-one Contact Centre Solution Suite, announced it will have the latest version of...more >> | |
| News | January 14, 2010
U.S. Census Bureau and Lockheed Martin Open New Call Center in Sandy, Utah The U.S. Census Bureau and Lockheed Martin [NYSE: LMT] unveiled a new 1,300-seat call center in Sandy, Utah, to support the data capture efforts...more >> | |
| News | January 14, 2010
Office Depot Renews Human Resources Contract with Convergys Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that Office Depot (NYSE: ODP), a global supplier of office...more >> | |
| News | December 29, 2009
Call Center Cuts Ribbon, Opens New Facility In Livingston County Empire State Development (ESD) announced that Coast Professional Inc., a small business with more than 20 years in the student loan collection...more >> | |
| News | December 29, 2009
ACS Positioned in 'Leaders' Quadrant for CRM Contact Center Business Process Outsourcing Service Providers Affiliated Computer Services, Inc. (NYSE: ACS) announced it has been placed in the “Leaders” quadrant in industry analyst firm Gartner Inc.’s...more >> | |
| News | December 29, 2009
Textron Renews Convergys HR Solutions Contract Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that Textron (NYSE: TXT), a multi-industry company with a...more >> | |
| News | December 29, 2009
Unified Communications Helps Northampton Council Achieve Service Excellence Northampton Council extends its investment in Macfarlane CallPlus technology with new Choice-Based Lettings application | |
| News | December 29, 2009
US contact centers spend $12.4bn each year just asking customers to prove their identity New research by ContactBabel, the contact center industry analysts, has found that US contact centers spend $12.4bn each year simply making sure that...more >> | |
