Dave Pelland

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Convergys

Dave Pelland is director of enterprise solutions at Convergys. He has been designing, implementing and usability testing user interfaces for 20 years, 15 of which were spent in the voice user interface industry. Starting with voice as an original team member at Wildfire, a pioneer in virtual assistant technology, Dave has worked on a wide variety of applications from enterprise solutions to large-scale telecom deployments. His experience spans positions as designer, usability engineer, localization specialist, team lead, architect and manager.

Article \| March 1, 2009 Are You Ready for the Great Millennial Migration? By: Dave Pelland Millennials, the Internet-bred, wireless-linked, wiki-savvy segment of the population born in the 1980s-90s, are redefining the market’s perception...more >>

Article \| November 1, 2008 Applying the Golden Rule to Transform Your IVR into a Place Your Customers Want to Stay By: Dave Pelland Proof that people like to interact with technology is everywhere. So why is it that when it comes to the IVR, people want to forgo the technology...more >>