Dick Bucci

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The PELORUS Group

Dick Bucci is managing director of Technology Marketing Associates, a marketing consulting firm. In addition, Dick is senior consultant for The PELORUS Group (www.pelorus-group.com) where he specializes in contact center technologies. He has authored eight in-depth reports on workforce optimization applications and numerous articles and white papers. He has over 30 years of experience in the telecommunications industry.

News \| March 26, 2009 Envision Releases “Customer CentricityWhy Now More Than Ever” White Paper By: Dick Bucci Envision Releases “Customer CentricityWhy Now More Than Ever” White Paper

Article \| March 1, 2009 Call Recording to the Max By: Dick Bucci In the most recent market report conducted on call recording by the PELORUS Group, 2008 World Contact Center Recording Systems Market, it was...more >>

Article \| September 1, 2005 Tuition Management Uses Technology to Improve Customer Service and Lower Operating Costs By: Dick Bucci In the fall of 2003 Dave Pelkey, Chief Operating Officer of Tuition Management Systems, decided he had had enough. Warwick, RI -based Tuition...more >>