Joe McGrogan

Contact Professional Contributors

Plantronics, Inc.

Joe McGrogan is director of marketing for Business to Business Solutions at Plantronics. McGrogan is a 20-year veteran of Plantronics with extensive experience in marketing and contact center management. His responsibilities have always focused on the initiatives and needs of contact centers. Ultimately, Plantronics wants to help contact centers run their operations using fewer headsets and can help them do so through benchmarking and improving the processes that are currently in place.

Article \| May 1, 2008 No Strings Attached: The Role of Wireless Headsets in the Contact Center By: Joe McGrogan There’s no doubt that proper ergonomics is a major concern in the workplace. Forty to 50 percent of computer users report pain involving their...more >>

Article \| September 1, 2007 Contact Centers Support Customers Through Hands-Free Mobility By: Joe McGrogan The need for high-quality, efficient contact centers continues to grow as companies across all industries aim to differentiate themselves and...more >>

Article \| November 1, 2006 The Increasing Role of Wireless Headsets in the Contact Center By: Joe McGrogan Wireless headsets allow contact center staff to move freely, stay connected and hear and be heard. Supervisors are able to remain productive even...more >>