Jonathan D. Becher

Contact Professional Author

Pilot Software

As chief executive officer (CEO) and president of Pilot Software, Jonathan Becher provides the overall strategic direction of the company. Leveraging his extensive operational expertise, Becher leads the company's internal performance management deployment and spearheads bringing Pilot’s performance management solutions to the market. He is a frequent speaker at industry conferences, an active member of the performance management community and a widely published author. Jonathan can be reached for feedback at ceo@pilotsoftware.com.

Article \| March 1, 2007 Bridging the Gap Between Executive and Call Center Management By: Jonathan D. Becher For years, executive management regarded the call center as nothing more than required overhead with costs that burden the bottom line. With the rise...more >>

Article \| November 1, 2005 Performance Management for Contact Centers: Beyond Metrics By: Jonathan D. Becher,Michael Parker Pity the contact center manager who has been charged with two conflicting objectives: increase customer satisfaction and reduce the cost of providing...more >>