Judy McKee

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Judy McKee is a pioneer in the telemarketing industry. Judy has a client list of the top 500 companies and recently has trained e-Harmony, Stamps.com, Sylvan Learning, American Express, and MyLIfe. She is up on the latest in Twitter, Linkedin and Facebook but her true love is Call Center Agents and how they are Trained and Coached.

Judy is the Co-Author with Sally Cordova, of The Positive Coach. She and Aaron Taylor of MyLife.com have collaborated on many successful training assignments and have never failed to increase the revenues of anyone they supported. Her book The Positive Coach Approach is available on AuthorHouse and her new edition of the Sales Survival Guide is just released.

Article \| October 14, 2011 The Enthusiastic Call Center! By: Aaron W. Taylor,Judy McKee Norman Vincent Peale once said: "Enthusiasm is the difference between mediocrity and accomplishment." In the Customer Care world, enthusiasm is a key...more >>

Article \| November 19, 2010 Oops, We Forgot to Tell the Call Center! By: Aaron W. Taylor,Judy McKee Customer Care teams can have the best intentions, top-notch training and well-crafted processes, but if other departments like technology, marketing...more >>

Article \| September 27, 2010 Don't Fight Your Customer on the Way Out! By: Aaron W. Taylor,Judy McKee Calling to cancel your membership or return a product? Put your boxing gloves on, it's time to fight. It can be stressful these days when calling...more >>

Article \| September 7, 2010 Don't Make the Customer Wrong, Make Them Right! By: Aaron W. Taylor,Judy McKee Billing issues, technical support or purchasing a new product. Rarely does a week go by these days when we do not find ourselves contacting a call...more >>

Article \| July 1, 2007 Training the Younger Generation of Call Center Reps By: Judy McKee Is "cool," cool? Is "sweeeet,” sweet, is “solid” good and is “clutch" the new cool? My trainees are mainly young and all want to say what I...more >>

Article \| October 14, 2011 The Enthusiastic Call Center! By: Aaron W. Taylor,Judy McKee Norman Vincent Peale once said: "Enthusiasm is the difference between mediocrity and accomplishment." In the Customer Care world, enthusiasm is a key...more >>

Article \| November 19, 2010 Oops, We Forgot to Tell the Call Center! By: Aaron W. Taylor,Judy McKee Customer Care teams can have the best intentions, top-notch training and well-crafted processes, but if other departments like technology, marketing...more >>

Article \| September 27, 2010 Don't Fight Your Customer on the Way Out! By: Aaron W. Taylor,Judy McKee Calling to cancel your membership or return a product? Put your boxing gloves on, it's time to fight. It can be stressful these days when calling...more >>

Article \| September 7, 2010 Don't Make the Customer Wrong, Make Them Right! By: Aaron W. Taylor,Judy McKee Billing issues, technical support or purchasing a new product. Rarely does a week go by these days when we do not find ourselves contacting a call...more >>

Article \| July 1, 2007 Training the Younger Generation of Call Center Reps By: Judy McKee Is "cool," cool? Is "sweeeet,” sweet, is “solid” good and is “clutch" the new cool? My trainees are mainly young and all want to say what I...more >>