Contact Professional Author

Katrin Henkel

ASC telecom AG


Katrin Henkel

Katrin Henkel, Manager PR & Communications, has worked for ASC telecom AG since 2002 at senior positions in international sales and marketing. Prior to that, she spent eight years at Siemens and served in their call center department as a controller for international sales. She received a business degree from the University of Applied Science in Zurich, Switzerland. ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal vital information, enabling companies and organizations to considerably improve their value creation.

For more information, visit www.asctelecom.com, call 201-252-3001, email info@asctelecom.com or write ASC, 1 International Boulevard, Suite #623, Mahwah, NJ 07495.


Article | May 10, 2010
Eight Reasons Why Your Contact Center Needs Business Process Optimization   

By: Katrin Henkel

Business process optimization (BPO) is an emerging technology, primarily for contact centers, encompassing five key components: communications...more >>