Linda Driscoll-Dobel

Contact Professional Contributors

Contact Professional

Linda Driscoll-Dobel is the editor of Contact Professional magazine, Trade & Industry Development magazine, and Sports Destination Management magazine, all of which are published by Due North Consulting, Inc. For Contact Professional, she is responsible for all editorial acquisitions and content and keeps in close contact with the contact center vendor community. Driscoll-Dobel brings to Contact Professional more than two decades of experience in the contact center publishing arena, having been the founding editor of Telemarketing Magazine (now Customer Inter@ction Solutions) in 1981.

Article \| March 1, 2009 Simplify Operational Complexity: Improve Customer Satisfaction By: Linda Driscoll-Dobel Contact Professional recently interviewed Bruce Dresser, chief marketing officer for Echopass, a hosted contact center services provider. Dresser is...more >>

Article \| January 1, 2009 Future Trends in the Customer Care Center By: Linda Driscoll-Dobel An exclusive Contact Professional interview with Chris Tranquill, managing director of ACS.

Article \| November 1, 2008 The Executive Disconnect By: Linda Driscoll-Dobel Contact Professional (CP): recently caught up with Paul Segre, president and CEO of Genesys Labs, a contact center solutions provider for an...more >>

Article \| November 1, 2008 Call Center Excellence By: Linda Driscoll-Dobel To celebrate excellence in the call center environment, a special awards program was established by Call Center IQ, and the crème of the crop...more >>

Article \| September 1, 2008 Leadership Makes the Difference By: Linda Driscoll-Dobel An exclusive Contact Professional interview with Gerry Barber, Call Centers Senior Leader, Deloitte Services LP.

Article \| September 1, 2008 Good Service Delivered By Call Centers By: Linda Driscoll-Dobel Customer service representatives are a window to the company. We depend on the service team to solve product problems and to assist with financial...more >>

Article \| July 1, 2008 Looking for Labor in All the Wrong Places By: Linda Driscoll-Dobel In his hit song, Waylon Jennings realized, “I was looking for love in all the wrong places.” Are contact center employers making the same mistake...more >>

Article \| July 1, 2008 Integrating the Internet and Contact Center By: Linda Driscoll-Dobel We recently caught up with Jon T. Hamilton. Jon is president of JHA Telemanagement, Inc. and a consulting associate of the JCG Consulting Group....more >>

Article \| March 1, 2008 The Benefits of Unified Communications for the SMB By: Linda Driscoll-Dobel What does Zeacom offer the industry and what is its history?

Article \| January 1, 2008 Cloning the Best Contact Center Agents By: Linda Driscoll-Dobel Ashu Roy (AR): eGain is a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment. In 1998, the...more >>

Article \| March 1, 2009 Simplify Operational Complexity: Improve Customer Satisfaction By: Linda Driscoll-Dobel Contact Professional recently interviewed Bruce Dresser, chief marketing officer for Echopass, a hosted contact center services provider. Dresser is...more >>

Article \| January 1, 2009 Future Trends in the Customer Care Center By: Linda Driscoll-Dobel An exclusive Contact Professional interview with Chris Tranquill, managing director of ACS.

Article \| November 1, 2008 The Executive Disconnect By: Linda Driscoll-Dobel Contact Professional (CP): recently caught up with Paul Segre, president and CEO of Genesys Labs, a contact center solutions provider for an...more >>

Article \| November 1, 2008 Call Center Excellence By: Linda Driscoll-Dobel To celebrate excellence in the call center environment, a special awards program was established by Call Center IQ, and the crème of the crop...more >>

Article \| September 1, 2008 Leadership Makes the Difference By: Linda Driscoll-Dobel An exclusive Contact Professional interview with Gerry Barber, Call Centers Senior Leader, Deloitte Services LP.

Article \| September 1, 2008 Good Service Delivered By Call Centers By: Linda Driscoll-Dobel Customer service representatives are a window to the company. We depend on the service team to solve product problems and to assist with financial...more >>

Article \| July 1, 2008 Looking for Labor in All the Wrong Places By: Linda Driscoll-Dobel In his hit song, Waylon Jennings realized, “I was looking for love in all the wrong places.” Are contact center employers making the same mistake...more >>

Article \| July 1, 2008 Integrating the Internet and Contact Center By: Linda Driscoll-Dobel We recently caught up with Jon T. Hamilton. Jon is president of JHA Telemanagement, Inc. and a consulting associate of the JCG Consulting Group....more >>

Article \| March 1, 2008 The Benefits of Unified Communications for the SMB By: Linda Driscoll-Dobel What does Zeacom offer the industry and what is its history?

Article \| January 1, 2008 Cloning the Best Contact Center Agents By: Linda Driscoll-Dobel Ashu Roy (AR): eGain is a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment. In 1998, the...more >>