Lynn Dick
Language Services Associates
As the Call Center Manager for Language Services Associates (LSA), Lynn is responsible for overseeing all call center operations including customer care, data management, employee recognition programs and agent training. She manages all call center personnel and is responsible for developing and executing new processes designed to increase agent productivity and overall call center efficiency.
Since joining LSA in 1999, Lynn has helped accelerate call volume by more than 500% while decreasing Average Handle Time (AHT) by 15 seconds. Lynn is an active member of LSA's software development team. She was instrumental in designing the company's proprietary computer telephony integration (CTI) system with real-time reporting features and is currently responsible for ongoing maintenance to ensure the highest levels of efficiency. Lynn is currently pursuing her Call Center Management certification through the Resource Center for Customer Service Professionals (RCCSP).
