Mark Selcow
Merced Systems
Mark Selcow is president and co-founder of Merced Systems, a leading provider of contact center performance management software systems. Selcow is an expert in transforming a company's contact center into a data-driven organization. He has worked across a variety of industries including banking, insurance, telecommunications and travel. Under his leadership, Merced Systems was the first and only company in the category to reach profitability. Selcow was a co-founder of two other successful software companies. For more information, http://www.mercedsystems.com.
