Mary E. Bartels
First Contact, Inc.
Nick-named the “Call Center Guru” by her peers, and with almost ten years in the call center industry, Mary has experience in managing sales, marketing, operations, personnel and product development at the local, regional, and corporate level for both start-up and established call center companies. As SVP of Customer Care Outsourcing Sales at First Contact, Inc she is responsible for selling integrated Customer Loyalty Management programs as well as E-Commerce Customer Care solutions to Fortune 500 and large multinational companies. First Contact, Inc., a member of the Intellirisk Management Corporation family provides customized design and execution of customer acquisition, customer care and first-party accounts receivable outsourcing. First Contact’s suite of services covers the entire customer lifecycle via an enhanced customer contact environment that improves the overall financial results of it’s clients. Mary can be reached via e-mail: mbartels@irmc.com.
