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Michael Parker

Newmerix


Michael Parker

Michael Parker has more than 15 years’ experience implementing enterprise applications. He leads the professional services organization for Newmerix, specializing in systematic approaches to managing the life cycle of enterprise applications. Prior to Newmerix, Michael held management positions with PeopleSoft Global Services, overseeing hundreds of ERP implementations. Over his career, he has also worked with systems integrators, outsourcing and staffing consultancies, estimating, implementing and optimizing enterprise implementations in Fortune 1000 companies.


Article | November 1, 2005
Performance Management for Contact Centers: Beyond Metrics   

By: Jonathan D. Becher,Michael Parker

Pity the contact center manager who has been charged with two conflicting objectives: increase customer satisfaction and reduce the cost of providing...more >>