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Monica Doshi

karrox Technologies Ltd.


Monica Doshi

Monica Doshi is Vice President, IT Enabled Services, with karrox Technologies Ltd., a leading training company in Mumbai, India. She is a master trainer for AT&T College of Call Center Excellence, trainer for Ulysses Learning and a certified trainer in e-Customer Relationship Management from Algonquin College, Canada. Monica has been a regular speaker at NASSCOM (the industry Association in India) and CII, and has contributed to several publications.


Article | September 1, 2004
How to Make Indian Agents Sound Western   

By: Monica Doshi

Editor’s Note: Whether you have offshore facilities in India, are considering a move to the region, or are a customer experiencing frustration with...more >>