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Pete Lytle

Convergys


Pete Lytle

Pete Lytle is Vice President of Continuous Improvement and Operations Services of Customer Management Group for Convergys Corp. Previously, he served in a similar position at MATRIXX Marketing, and was also Vice President of Operations for AmeriQuest Distribution, a national PC distributor. His responsibilities included acquisition integration, information systems management, and the development of a nationwide distribution system. Pete also served as western division president for Inacom, a large systems integration business, where he oversaw sales, marketing, distribution and support for the western United States. A CPA, Pete also earned his bachelor’s degree in business from Western Michigan University.


Article | September 1, 2004
Wisdom from the Front Line Tapping the Power of Your People   

By: Pete Lytle,Renée Kuwahara

What if you could shave hundreds of thousands of dollars of contact center operational costs and drive an equal amount of incremental revenues while...more >>