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Rajeev Venkat

Verint Solutions

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Rajeev Venkat is director of solutions marketing at Verint® Witness Actionable Solutions®, a global provider of enterprise workforce optimization software and services, Rajeev manages the company’s workforce management, performance management, desktop and process analytics, and eLearning solutions. Contact the author at rajeev.venkat@verint.com.

 

Article | May 1, 2010
Top Five Strategic Planning Tips for Today’s Contact Centers    

By: Rajeev Venkat

As organizations embrace a renewed focus on customer retention in light of today’s economic climate, their contact center staffing capacity...more >>

Article | July 1, 2008
Best Practices: The 21st Century Approach to Performance Management   

By: Rajeev Venkat

Performance management has existed for a number of years. Managers have always conducted some level of performance appraisals and employees have...more >>