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Ric Brutocao

Centergistic Solutions


Ric Brutocao

Ric Brutocao is CEO of Centergistic Solutions. Headquartered in Orange, Calif., Centergistic provides integrated real-time performance management systems to help call centers measure, evaluate and improve performance and workforce productivity. For more information, call 800-387-0264 or visit www.centergistic.com.


Article | March 1, 2005
The Performance Dashboard: A Real-Time Tool for Contact Centers   

By: Ric Brutocao

“Most of the information a manager will need to run a business will reside on a computer screen in a ‘digital cockpit’. It will contain every...more >>