Ric Kosiba Ph.D.

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Bay Bridge Decision Technologies

Ric Kosiba is one of the founders of Bay Bridge Decision Technologies and serves as its president. He leads the development of the company's simulation and optimization technologies and is an expert in the field of call center management and modeling, collections and call center strategy optimization, and the optimization of large-scale operational processes.

Article \| January 1, 2009 Deal or No Deal - The Art of Salesmanship in the Contact Center By: Daniel Mahon,Ric Kosiba Ph.D. If you Google “the art of selling,” you will get somewhere around 785,000 results. Clearly, there are a lot of sales Websites that will tell you...more >>

Article \| May 1, 2008 Help! I Don’t Think Dr. Erlang Loves Me Anymore! By: Ric Kosiba Ph.D. Congratulations to me! I was just given responsibility for workforce planning of both of our call centers and our back office functions. The boss...more >>

Article \| January 1, 2008 Optimizing Your Strategic Plan - How to Avoid Call Center Disaster Stories By: Ric Kosiba Ph.D. If the call center industry is rich with nothing else, it is its abundance of “you-can’t-make-this-stuff-up” stories: there are fun human...more >>

Article \| July 1, 2007 Winning the Call Center Marathon - From Agent to Supervisor to Business Analyst to...? By: Ric Kosiba Ph.D. When speaking with anyone in our industry about their career, it is rare to find supervisors or managers or executives who didn’t start their...more >>

Article \| January 1, 2009 Deal or No Deal - The Art of Salesmanship in the Contact Center By: Daniel Mahon,Ric Kosiba Ph.D. If you Google “the art of selling,” you will get somewhere around 785,000 results. Clearly, there are a lot of sales Websites that will tell you...more >>

Article \| May 1, 2008 Help! I Don’t Think Dr. Erlang Loves Me Anymore! By: Ric Kosiba Ph.D. Congratulations to me! I was just given responsibility for workforce planning of both of our call centers and our back office functions. The boss...more >>

Article \| January 1, 2008 Optimizing Your Strategic Plan - How to Avoid Call Center Disaster Stories By: Ric Kosiba Ph.D. If the call center industry is rich with nothing else, it is its abundance of “you-can’t-make-this-stuff-up” stories: there are fun human...more >>

Article \| July 1, 2007 Winning the Call Center Marathon - From Agent to Supervisor to Business Analyst to...? By: Ric Kosiba Ph.D. When speaking with anyone in our industry about their career, it is rare to find supervisors or managers or executives who didn’t start their...more >>