Ryan Pellett

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Convergys

Ryan Pellet is vice president of Global Service Management for Convergys Corporation. He is responsible for the management of Convergys’ portfolio of standardized professional and consulting service offerings. Pellet has served as vice president of Business Intelligence as well as vice president of Professional Services for Convergys, where, building on 10 years of executive experience in successfully formulating customer-centric strategies for Fortune 500 companies, Pellet led the Customer Care group’s global professional services practice.

Article \| July 8, 2009 Four Strategies for a Superior, Cost-effective Customer Experience By: Ryan Pellett No one can predict the severity or duration of a tough economy, but we can measure the impact of poor service. Recent research shows that 40 percent...more >>

Article \| July 1, 2007 Win Management Respect and Budget Approval with a Profit-Driven Approach to Customer Care By: Ryan Pellett At budget approval time, does management make you feel like the “Jerry Maguire” character from the 1996 Tom Cruise hit movie? Are you subjected...more >>