Sharon Daniels

Contact Professional Author

AchieveGlobal

Sharon Daniels is president and CEO of AchieveGlobal (www.achieveglobal.com), international training and consulting organization. Daniels has nearly 30 years of experience in general management and sales leadership, starting her career in banking and subsequently serving with training and communications organizations, including AchieveGlobal, Communispond and Frontline Group. A graduate of the University of Florida with a bachelor’s degree in Education, she received a master’s degree in Training and Organizational Development from the University of South Florida.

Article \| March 1, 2008 Who's Running the Show? By: Sharon Daniels Successful contact center managers know that a customer’s impression of an individual agent is paramount, as the agent may well be the customer’s...more >>

Article \| July 1, 2007 Multi-Generational Consumers: How to Connect in the Contact Center By: Sharon Daniels Today, the proliferation of technological advances like e-mail and instant messaging have changed the nature of communication and the way we conduct...more >>

Article \| March 1, 2007 Waking Up to the Changing Expectations of Your Customers By: Sharon Daniels As customers become increasingly savvy, products more commoditized and choices more abundant, organizations are finding that creating customer...more >>