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Tim Montgomery

The Service Level Group

Tim Montgomery

Highly regarded as an executive, speaker and consultant, Tim Montgomery has guided thousands of contact center agents and leaders to improve individual and team performance and to exceed operational objectives. Drawing from these interactions and his extensive real-world experience, Tim founded The Service Level Group to help customer service centers leverage the competitive advantages they have right at their finger tips. Tim is a certified associate of ICMI and a member of the National Speakers Association. Visit www.servicelevelgroup.com to learn more.

Article | November 1, 2007
Taking Time to Rethink Accessibility Metrics   

By: Tim Montgomery

Abandons are such a misunderstood result that we end up creating excuses for and rationalizations when we see them on a report. While the...more >>