Aaron W. Taylor
Aaron Taylor is responsible for all Customer Care functions at MyLife.com/Reunion.com and focuses on providing a consistent, customer-centric environment. He oversees all interaction touch points including e-mail, live chat and phones and is responsible for the speed, accuracy, quality and tone of all customer communications. Aaron has over 15-years experience building and managing world-class Customer Care organizations and has held senior level positions at companies like eHarmony.com, Stamps.com and GEINE Consulting & Outsourcing where his clients included House of Blues, Fortis, Perot Systems and many others. He is a Six Sigma green-belt and has provided a wide-array of call center/customer care consulting services to companies/organizations like, The City of El Monte, GE Capital, Superior Engineering and many others. Aaron is a frequent lecturer at various industry events and has contributed articles to industry publications such as Contact Professional Magazine providing a wide range of expertise in areas including Call Center Start-up/Operations, Customer Retention, Quality Awareness and KPI Management.
