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Eric Camulli

Virtual Hold Technology


Eric Camulli

As VP of Marketing for Virtual Hold Technology, Eric Camulli is responsible for building a world-class brand focused on delivering collaborative virtual queuing solutions that solve the ubiquitous problem of hold-time for contact centers worldwide. A visionary and passionate customer advocate, Eric has been at the forefront of the customer experience management movement as a public speaker and as a published writer for the past seven years. Formerly of Voice-Tel, Eric joined VHT in 1998 and managed all aspects of VHT's products and software releases as the senior product manager. With fifteen years of experience in the telecom and contact center industries, Eric combines technical know-how with an understanding of the challenges facing today's contact centers. Eric holds a bachelor's degree in business administration from the University of Cincinnati.


Article | May 9, 2011
Key Metrics to Analyze the Gap Between Self- and Live-Agent Service   

By: Eric Camulli

Even with the continued growth of self-service in the call center, some customers continue to need, or prefer to speak with, a live agent. What...more >>


Article | August 2, 2010
Top Three Reasons Why Self-Service Doesn't Cut It   

By: Eric Camulli

It seems like we can accomplish just about anything through a company's interactive voice response (IVR) these days. Customers can pay bills, get...more >>


Article | May 20, 2010
Making the Most of Customer Interactions by Making the Most of Your Customer's Time   

By: Eric Camulli

We wait for things every day: for the coffee pot to finish brewing; for the light to turn green; for our popcorn to finish popping and we aren’t...more >>


Article | January 1, 2007
How Inbound Keeps Outbound Alive: Dialing for Loyalty   

By: Eric Camulli

Since the advent of the Do-Not-Call list, people are even less tolerant than before of unsolicited corporate calls received on their personal and...more >>