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Katrin Henkel

ASC telecom AG


Katrin Henkel


Katrin Henkel, Manager PR & Communications, has worked for ASC telecom AG since 2000 at senior positions in international sales and marketing. Prior to that, she spent eight years at Siemens and served in their call center department as a controller for international sales. She received a business degree from the University of Applied Science in Zurich, Switzerland. ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal vital information, enabling companies and organizations to considerably improve their value creation.

For more information, visit www.asctelecom.com, call 201-252-3001, email info@asctelecom.com.


Article | October 10, 2011
Quality is the Key to Success   

By: Katrin Henkel

The following case study illustrates how quality and process management can be optimized in a financial institution's environment. Over 13 years of...more >>


Article | May 10, 2010
Eight Reasons Why Your Contact Center Needs Business Process Optimization   

By: Katrin Henkel

Business process optimization (BPO) is an emerging technology, primarily for contact centers, encompassing five key components: communications...more >>