Rob Duncan
Alpine Access
Personal Motto: "Preserving the present is living in the past."
Rob Duncan is Chief Operating Officer for Alpine Access, Inc., the leading provider of employee-based virtual contact center solutions and services. Recently named the best contact center and CRM outsourcer for client satisfaction by Datamonitor’s Black Book of Outsourcing, Alpine Access’ clients include ten of the Fortune 100 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors.
Prior to Alpine Access, Rob was the VP of customer care for Capgemini, an $8 billion multinational corporation. While there, Rob was responsible for multiple contact centers in the United States, Canada, Latin America and the Philippines. Before that, Rob was a Senior Operations Manager of help desk systems for CompuCom Systems, a Senior Manager for worldwide customer support with Dell Computer Corporation, and President of BPO Resources, a consulting services company for Fortune 500 companies focused on operations and customer support.
Rob holds a Bachelor’s degree in Economics from Texas A&M University. He has also completed Executive Management Training at the Wharton School of Business and Southern Methodist University.
