Ours is one of the most “people-centric” industries anywhere. So, when it comes to technology, the key is the recognition that technology enhances and elevates the function, but does not define it. I cannot tell you how many times I have been delighted to listen to the creator of the new contact center offering exude overwhelming enthusiasm over the many ways the new offering will ultimately benefit the people it was designed to help. They “get it...

Linda Driscoll-Dobel