http://www.contactprofessional.com/event/feed May 17 2012- June 16 2012 en http://www.contactprofessional.com/Topics/Customer%20Service%20%2526%20Retention/reach-out-how-improve-customer-engagement-without-3477 <div class="start">Start: 05/22/2012 - 12:00</div> <div class="end">End: 05/22/2012 - 12:00</div> <p>Discover how leading businesses are navigating today’s complex customer engagement landscape. You will hear a series of case studies that illustrate how customers have leveraged technology to affordably solve some of today’s most challenging contact center dilemmas.</p> http://www.contactprofessional.com/Topics/Customer%20Service%20%2526%20Retention/reach-out-how-improve-customer-engagement-without-3477#comments Customer Service & Retention Wed, 02 May 2012 15:56:24 -0500 http://www.contactprofessional.com/Solutions/Speech%20Technology/top-5-ivr-failures-and-how-avoid-them-3478 <div class="start">Start: 05/23/2012 - 12:00</div> <div class="end">End: 05/23/2012 - 12:00</div> <p>Every day businesses lose millions of dollars from customer service calls going to a live agent when they could go through an IVR system. Often due to common IVR system failures.. Unfortunately, few companies know how to fix these failures and improve IVR system utilization. In this webcast, you will hear the top five IVR failures and how to avoid them.</p> http://www.contactprofessional.com/Solutions/Speech%20Technology/top-5-ivr-failures-and-how-avoid-them-3478#comments Monitoring & Recording Operations Speech Technology VoIP Wed, 02 May 2012 15:59:42 -0500