March/April 2009
Feature Focus: Call Recording to the Max
In the most recent market report conducted on call recording by the PELORUS Group, 2008 World Contact Center Recording Systems Market, it was estimate

Special Report: Seizing the Day in a Down Economy: A panel discussion on how others are surviving - and thriving - in 2009
The impact of today’s economy has taken a toll on contact centers. “Doing more with less” has become a mantra, while agents are dealing with increasin