Peak Motivation I hope everyone had a great summer, and perhaps had a chance to watch some of the summer Olympics. I don’t watch a lot of sports, but I found this event very uplifting. Seeing the determination, dedication, skill development and motivation of the athletes --- not just Michael Phelps, who was called Mr. Motivation and was just awesome with his eight gold medals, but everyone --- was so inspiring that I wished I could somehow bottle it up for everyone in the contact center industry to pass around and share with one another. Wouldn’t that be great? Unfortunately, I couldn’t pull that off, but we did put together a terrific issue that will inspire you to capture that goal of excellence in your contact center.

Linda Driscoll-Dobel