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March/April
Fear of the Unknown
Everyone knows that fear of the unknown can be terrifying and/or paralyzing, and in our current tumultuous times, that commonly known fact has been clearly demonstrated through irrational behavior, or, in some cases, a complete dedication to inaction. However, when it comes to your profession in the contact center environment, Contact Professional has endeavored to allay some of that fear by shedding light on what is really happening in the contact center space and what to do about it.
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January/February
The Two Faces of Customer Service
Over the seasonal holidays, I did all of my gift-giving shopping over the phone or on the Internet, although sometimes having to hop off and get on their 800 numbers. All of my encounters were positive and very-much appreciated. I came to the conclusion that contact centers are putting a lot of effort into training their frontlines.
In This Issue
Along those lines, we are here to impart more information about contact center customer service. We hope you will apply all of this information and keep up the great work in the contact center.
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