Speech Technology News

Enghouse Interactive
News | April 7, 2014
TELUS selects Enghouse Interactive to support Cloud Contact Centers in Canada   

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, is pleased to announce that TELUS has... More>>

News | April 3, 2014
ACCENT Marketing Survey: Nearly 90 percent of Consumers Say Personalized Interactions with Brands Drive their Purchase Decisions   

According to new research from ACCENT Marketing Services, the key to repeat customers is personalized communication from brands after purchases.... More>>

Noble Systems
News | April 2, 2014
Noble Systems to Host 2014 Select Noble Users Group Americas Conference to Introduce New Contact Technologies and Strategies    

Atlanta, GA – April 2, 2014: Noble Systems Corporation a global leader in unified contact center technology solutions, will host its 2014 Select... More>>

ISI Telemanagement Solutions, Inc.
News | April 1, 2014
ISI Telemanagement Solutions, Inc. Releases Infortel   

ISI Telemanagement Solutions, Inc., a provider of telecom management solutions, has released Infortel Workforce Management, a software solution... More>>

News | April 1, 2014
Q-Suite for Asterisk Augments Multi-Channel ACD   

Indosoft Inc., developers of Q-Suite, a multi-tenant contact center software for Asterisk, releases additional routing control function for its... More>>

BroadConnect Telecom
News | March 31, 2014
BroadConnect Telecom Launches Contact Center Plus   

BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications... More>>

Altitude Software
News | March 31, 2014
Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution   

Altitude Software, a leader in unified customer interaction solutions, announces today that RP Telebuy, the leading marketer of consumer products... More>>

News | March 24, 2014
An IVR Self-Service Session Costs Almost 8 Times Less Than a Call to an Agent   

New research published by ContactBabel, the contact center industry analysts, reveals that the average cost of a telephony IVR self-service session... More>>

News | March 21, 2014
Five9 Integrates with Zendesk to Enhance Customer Service Solutions in the Cloud   

Five9, a pioneer and leading provider of cloud contact center software, today unveiled its integration with Zendesk, a leading cloud customer service... More>>

Agile CRM
News | March 19, 2014
Agile CRM Announces VoIP Telephony Integration   

Agile CRM, a subscription-based SaaS product that went into open beta earlier this month, announces the beta release of its SIP Telephony Integration... More>>