Speech Technology News


TeleVoice
News | December 11, 2014
HomeStreet Bank Implements TeleVoice’s Screen Pop   

TeleVoice, a provider of customized telephony applications, has installed its Screen Pop solution in the Loan Servicing Customer Service Department... More>>



Dialexia Communications, Inc.
News | December 10, 2014
VoIP PBX Software Provider Dialexia Partners with Bitpay   

Dialexia, a Canadian provider of VoIP PBX business solutions, announced that it will begin accepting bitcoin payments for its softswitch, IP-PBX, and... More>>



Contact Solutions
News | December 10, 2014
Contact Solutions’ Adaptive Fraud Prevention Solution Provides Multi-Layered, Proactive IVR Based Fraud Management for Contact Centers   

Adaptive Fraud Protection, available today from Contact Solutions, is a multi-layered, proactive fraud management solution that recognizes and stops... More>>



Virtual Hold Technology
News | December 9, 2014
Looking for Callback in the Cloud? Virtual Hold Technology Expands Contact Center Callback Options With New Cloud Partners and Offerings   

Virtual Hold Technology has been the leader in enterprise virtual queuing and callback solutions since developing the technology 20 years ago. Now,... More>>



VoxSmart
News | December 9, 2014
IG Group Selects VoxSmart for Global Mobile Voice Recording   

IG Group, a global leader in online trading, has selected London-based provider of market leading mobile recording services, VoxSmart, to provide... More>>



ConnectFirst
News | December 8, 2014
Connect First on 2014 Colorado Companies to Watch Award   

With over 1,200 applicants, Connect First was one of only 49 Colorado companies to receive the 2014 Colorado Companies to Watch award. More>>



NewNet Communication Technologies
News | December 8, 2014
NewNet Communication Technologies Acquires VoltDelta Resources   

Global network services provider NewNet Communication Technologies, a Skyview Capital company, announces it has signed an agreement to acquire Volt... More>>



Shell
News | December 8, 2014
Shell to Pilot AI Virtual Assistant Named Amelia   

Shell will begin using IPsoft’s Amelia, a virtual assistant that can learn from natural language interactions, to solve customer problems. More>>



Qstream
News | December 5, 2014
Qstream® Takes on the Human Side of Sales Acceleration and CRM with Next-Generation Analytics   

Qstream announced next-generation analytics and data visualization capabilities designed to instantly and continuously synthesize millions of data... More>>



Aspect Software
News | December 5, 2014
Aspect Software Bolsters Cloud Presence in Canada   

Aspect Software, a provider of customer interaction management, workforce optimization, back-office, and cloud solutions, announces the addition of a... More>>