It is fair to say that most card-accepting contact centers understand the importance of protecting customer data from fraud and cybercrime. However,... More>>

Nuance Communications today unveiled Voice Ads, an innovative new mobile advertising format that lets people have a two-way conversation with the... More>>

Avaya just rolled out new analytics and customer interaction tools to help enterprises harness the power of Big Data and the myriad of ways customers... More>>

Sao Paulo-based CallFlex, a leading provider of telecommunications solutions, call center systems, and hosted services, has delivered a... More>>

Acme Packet®, the leader in session delivery networks, andCallMiner, the leader in speech and voice of the customer analytics solutions for contact... More>>

Avaya today announced new additions to the Avaya Learning Virtual Campus -- the company's online 3D learning environment -- which will help simplify... More>>

Nexogy, a hosted communications solutions provider, and Sytel Limited, a leading vendor of contact center software with predictive dialing, today... More>>

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, will be presenting... More>>

Alteva, the parent company of leading cloud communications pioneers, announces today that its nationally recognized leadership team will provide... More>>

OAISYS®, a leader in business voice documentation and contact center management solutions, today announced two key additions to the company's... More>>