Speech Technology News

News | June 27, 2014
Transera Wins Patent on Key Cloud Technology    

Transera, the Customer Engagement Analytics in the cloud company, announces that it has received a patent from the U.S. Patent Office for technology... More>>

News | June 27, 2014
Twilio and Google Collaborate    

Twilio announces a collaboration with Google to deliver enterprise communications solutions on Chromebooks for Business. Known as Twilio CX for... More>>

8x8, Inc.
News | June 27, 2014
Apigee Simplifies Phone System Management    

8x8, Inc., a provider of cloud-based unified communications , contact center and collaboration solutions, announces that Apigee, developer of the... More>>

News | June 27, 2014
OnviSource Announces Enhanced Solutions    

OnviSource, a provider of solutions for contact centers and enterprises, announces the release of its expanded OnviCenter 7™, a consolidated... More>>

Altitude Software
News | June 27, 2014
Altitude Software Completes a Decade in Gartner’s Magic Quadrant for Contact Center Infrastructure   

Altitude Software, a leader in unified customer interaction solutions, today announced it has been included by Gartner, Inc. in the “2014 Magic... More>>

News | June 26, 2014
Vee24 Extends Live Video Assistance Solution to New Channels   

Vee24, a provider of live video assistance solutions to brands, announces the immediate availability of the VeeStudio Software Development Kit (SDK)... More>>

News | June 25, 2014
Genesys Cloud Contact Center Solution Selected by Red Hat to Transform Customer Experience   

Genesys, a leading provider of customer experience and contact center solutions, today announced that the Business Edition on the Genesys Customer... More>>

News | June 25, 2014
Telstra Takes Cloud to US for Global Coverage   

Telstra has ramped up its push into the global IT services market with the opening of a Telstra cloud hub on the US east coast. More>>

Interactive Intelligence Group, Inc.
News | June 25, 2014
Interactive Intelligence Signs With Amcom    

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has announced that Amcom... More>>

News | June 24, 2014
SpeechStorm and Cyara Automate the Creation of Customer-Experience Test Cases for Improved Contact Center Agility and Quality   

For customer service organizations, automated testing is essential to ensure that technology systems deliver the desired customer experience, cope... More>>