Castel Communications and J.C. Christensen & Associates today announced Castel Detect(TM) Voice and Speech Analysis solution's selection for... More>>

AltiGen Communications, Inc., the leading provider of integrated Microsoft-based Unified Communications solutions, today announced that Auxilion... More>>

IntelliResponse Systems, the leading provider of virtual agent technology solutions for the enterprise, today announced the general availability of... More>>

NICE Systems has once again been recognized as the global market leader in Speech Analytics by DMG Consulting LLC. According to DMG’s 2012/2013... More>>

Rimhub, Inc., a leading provider of Outsourced Telecom BPO (Business Process Outsourcing) Services, is pleased to announce today its new partnership... More>>

Digital DataVoice (DDV) and Virtual Hold Technology® (VHT®) are partnering to offer multichannel callback solutions that bridge the gap between... More>>

Verint® Systems Inc. today announced patent-pending Personalized Guidance™ as part of its customer-centric Impact 360® Workforce Optimization™... More>>

Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced major enhancements to its call... More>>

OAISYS®, a leader in business voice documentation and contact center management solutions, today announced that it has been awarded patent No.... More>>

Avaya today announced that the City of Taylor, Michigan, has adopted an Avaya data network and collaborative communication solution to reduce annual... More>>