Speech Technology News

News | March 24, 2014
An IVR Self-Service Session Costs Almost 8 Times Less Than a Call to an Agent   

New research published by ContactBabel, the contact center industry analysts, reveals that the average cost of a telephony IVR self-service session... More>>

News | March 21, 2014
Five9 Integrates with Zendesk to Enhance Customer Service Solutions in the Cloud   

Five9, a pioneer and leading provider of cloud contact center software, today unveiled its integration with Zendesk, a leading cloud customer service... More>>

Agile CRM
News | March 19, 2014
Agile CRM Announces VoIP Telephony Integration   

Agile CRM, a subscription-based SaaS product that went into open beta earlier this month, announces the beta release of its SIP Telephony Integration... More>>

Startel Corporation
News | March 18, 2014
Startel Achieves HIPAA Compliance of Contact Center Solutions   

Startel Corporation, a provider of unified business communications for contact centers, announces its successful completion of a third-party... More>>

News | March 18, 2014
Sitecore Updates Experience Platform   

Sitecore, the global provider in customer experience management software, announces the availability of Sitecore 7.2, the newest release of the... More>>

News | March 18, 2014
Barry O'Sullivan Launches Contact Center Startup Altocloud   

Former Cisco executive Barry O'Sullivan announces a software startup called Altocloud. O'Sullivan, who left Cisco in November after heading up the... More>>

Corvisa Cloud
News | March 18, 2014
CorvisaCloud Launches Private Connectivity Service to Enhance Quality of Service   

Cloud-based contact center provider, CorvisaCloud, LLC., today announced the addition of private network connectivity between the CorvisaCloud... More>>

News | March 18, 2014
8x8 Partners with Teleopti to Deliver First, 100% Cloud-Based Virtual Contact Center and Integrated Workforce Management Solution   

Enterprise Connect 2014 - 8x8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, today announced it... More>>

Altitude Software
News | March 6, 2014
Altitude Software Announces Real Time Analytics Solution to Drive Customer Engagement   

Altitude Software, a leader in unified customer interaction solutions, today announces the availability of new performance management features in... More>>

News | March 6, 2014
Spanlink Expands Cloud Services   

Spanlink Communications, a leading managed services provider for Cisco collaboration and contact center solutions, today announced Spanlink Cloud... More>>