Speech Technology News

News | December 5, 2014
Talkdesk Call Center Software Joins the Zendesk Apps Marketplace   

Talkdesk announces that it has joined the Zendesk Apps Marketplace to provide enterprise-level call center software functionality directly from the... More>>

Pindrop Security
News | December 5, 2014
Top Phone Scams Affecting Consumers in 2014   

Pindrop Security, a provider in phone fraud prevention and call center authentication for banks and enterprise call centers, announces the release of... More>>

News | December 5, 2014
Sprint Complete Collaboration Now Enhanced with Contact Center Capabilities   

Sprint is teaming with ComputerTalk to integrate robust contact center capabilities into Sprint Complete Collaboration with Microsoft Lync, enabling... More>>

Export-Import Bank of the U.S.
News | December 5, 2014
Ex-Im Bank Announces Improved Customer Contact Center to Better Serve U.S. Exporters   

As part of its ongoing effort to enhance customer experience for current and prospective exporters, the Export-Import Bank of the U.S. (Ex-Im Bank)... More>>

Support.com, Inc.
News | December 4, 2014
Support Interaction Optimization Emerges as New High-Growth Contact Center Segment   

Support.com, Inc., a leading provider of cloud-based software and services for technology support, and Frost & Sullivan, a growth partnership... More>>

News | December 4, 2014
Rapidly Expanding Human Resources Consulting Firm Selects inContact’s Complete Cloud Contact Center and Network Connectivity Solution   

inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major force in the... More>>

News | December 3, 2014
SESTEK Selected for Membership in Avaya DevConnect Program   

SESTEK, leading provider of speech technology in Turkey, announced it has been selected by Avaya for membership as a Technology Partner in the Avaya... More>>

News | December 3, 2014
Industry Leading Collections Outsourcing Agency dlc Removes Contact Center From Scope of PCI Compliance with Technology From Semafone   

dlc, one of the largest debt collection agencies in the UK, has implemented software from Semafone to enhance data security and give peace of mind to... More>>

Emulex Corporation
News | December 2, 2014
Emulex and Dynatrace Deliver NetPod for Application-Aware Network Performance Management with High-Speed Network Data Capture and Storage   

Emulex Corporation and Dynatrace today announced NetPod, a fully integrated solution that combines Dynatrace’s Data Center analysis with Emulex’s... More>>

News | December 2, 2014
Sitel Creates 11,000 New Career Opportunities Worldwide   

Sitel, a leading global customer care provider, today announced plans to hire approximately 11,000 new team members, including 1,200 posts in the UK. More>>