Speech Technology News

News | February 17, 2015
ITV Wins Coveted Customer Service Award With Vocalcom Cloud Contact Center Solution   

Vocalcom is proud to announce that ITV, a new client for the company in 2014, has been awarded the “Best Customer Services in Telecom & Media” by... More>>

News | February 16, 2015
Frost & Sullivan Applauds Teleperformance's Omnichannel Solution   

Teleperformance's successful implementation of an omnichannel customer relationship management (CRM) solution has elevated the standards of customer... More>>

News | February 13, 2015
inContact and Black Box Partner to Improve Enterprise Customer Service Operations   

inContact, the leading provider of cloud contact center software and Black Box Network Services, a leading technology solutions provider, today... More>>

News | February 13, 2015
Dial 2-1-1 for Information in Kankakee and Iroquois Counties, Illinois   

After years of discussion and planning, Kankakee and Iroquois Counties, Illinois, have joined the Bloomington-based 211 hotline telephone information... More>>

TCN, Inc.
News | February 12, 2015
TCN Announces 'Platform 3.0 Winter 2015,' New Version Of Cloud-Based Call Center Technology Platform   

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide,... More>>

Sonus Networks
News | February 12, 2015
UniVoIP Deploys Sonus Session Border Controllers to Deliver Secure, Best-of-Breed Cloud-Hosted PBX Solution   

Sonus Networks, Inc., a global leader in enabling and securing real-time communications, today announced that it has enabled UniVoIP, a leader in... More>>

8x8, Inc.
News | February 12, 2015
8x8 Announces ‘Industry First’ VoIP SLA Guaranteeing Highest Availability and Call Quality Over the Public Internet    

8x8, Inc., a leading provider of cloud-based unified communications and contact center solutions, today announced it is offering an unprecedented... More>>

Verint Systems Inc.
News | February 11, 2015
U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics   

Verint Systems Inc., today announced that a leading financial services company has implemented Verint Speech Analytics in its contact center... More>>

Noble Systems Corporation
News | February 11, 2015
Noble Cloud Reaches Milestones: 1 Billion Calls -- 99.999% Reliability   

Noble Systems Corporation, a global leader in unified contact center technology, reports that the company has achieved two very significant service... More>>

News | February 10, 2015
3CLogic Adds WebRTC to its Contact Center Solution   

3CLogic, delivering next-generation multichannel cloud contact center solutions, today announced the recent adoption of Web Real-Time Communications... More>>