Speech Technology News


Broadvoice
News | November 13, 2014
Broadvoice Launches Advanced Call Center Feature   

Broadvoice, a national hosted voice and communications company, announces that it has launched a suite of new features for its Cloud PBX hosted phone... More>>



Jacada, Inc.
News | November 13, 2014
Jacada Introduces Jacada Multi-Channel Agent Desktop   

Jacada, Inc., a global provider of customer experience technology, announces the public availability of the Jacada Multi-Channel Agent Desktop for... More>>



Voxbone
News | November 12, 2014
Voxbone Expands its Coverage to Include Colombia, Malaysia and Turkey   

Voxbone today announced the availability of its local telephone numbers (also known as DIDs) in three rapidly-growing countries: Colombia, Turkey and... More>>



Noble Systems Corporation
News | November 12, 2014
Noble Harmony v4 Offers Increased Functionality for Mobile Contact Center Management from Noble Systems   

Noble Systems Corporation, a global leader in contact center technology solutions, announces the release of Noble Harmony v.4, adding to the power of... More>>



Spanlink Communications
News | November 11, 2014
Navidar Advises Spanlink Communications in its Sale to ConvergeOne   

Navidar Group, a technology-focused investment banking firm, is pleased to announce that our client, Spanlink Communications, has been acquired by... More>>



ShoreTel
News | November 11, 2014
ShoreTel Ranked Highest Vendor in Customer Loyalty, Service and Value   

ShoreTel, a provider of phone systems and unified communications (UC) solutions, rates best among IP Telephony vendors in customer loyalty, service... More>>



U.S. Postal Service
News | November 10, 2014
U.S. Postal Service Reports Data Breach Affecting Employees, Call Center   

The U.S. Postal Service reported a data breach on Monday that may have compromised personal information about its 500,000 employees as well as data... More>>



8x8, Inc.
News | November 7, 2014
Direct Interactions Creates Home-Based Jobs for Military Families   

8x8, Inc., a provider of cloud-based unified communications, contact center and collaboration services, announces that Direct Interactions, a... More>>



Enghouse Interactive
News | November 7, 2014
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator   

Today at the ICMI Contact Center Demo and Conference, Enghouse Interactive announced the launch of Mobile IVR Navigator, an innovative new mobile... More>>



Federal Communications Commission
News | November 3, 2014
Federal Communications Commission Considers New Rules   

The Federal Communications Commission will consider new rules to ensure real consumer choice as the U.S. shifts from copper-based networks to IP... More>>