Speech Technology News

Patton Electronics
News | October 8, 2014
Patton Will Unveil Self-Provisioning CPE at BroadSoft Connections   

Next week at BroadSoft Connections, Patton Electronics is unveiling its new automated-provisioning solution for BroadWorks SIP trunks using SmartNode... More>>

News | October 8, 2014
ASC Unveils New Mobile Phone Recording Solution Integrated with Tango Networks   

ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, announced the completion of... More>>

News | October 8, 2014
USA At-Home Agents Supervised from a Nicaragua Base: A New Twist on the Nearshore Model   

Nashville, Tennessee-based outsourcer Sitel first started utilizing work-at-home agents in 2008 and it has since grown into an important aspect of... More>>

News | October 8, 2014
8x8 Issued New Contact Center Patent by U.S. Patent and Trademark Office   

8x8, Inc., a provider of cloud based unified communications, contact center and collaboration services, today announced that it has been awarded a... More>>

News | October 8, 2014
Transera Adds Call Center Management and Administration from within Salesforce   

Transera, the Customer Engagement Analytics in the cloud company, today announced deeper integration with Salesforce through the Transera Call Center... More>>

Noble Systems Corporation
News | October 8, 2014
Noble Systems Upgrades its WFM Offer with Noble ShiftTrack 6.0   

Noble Systems Corporation, a global leader in unified contact center technology solutions, announces the release of Noble ShiftTrack 6.0, an update... More>>

News | October 7, 2014
Five9 Fall Release Enhances CRM Integrations with Oracle RightNow and Zendesk, Also Helps Contact Centers Dial Confidently Under TCPA Regulations   

Five9 fall release enhances CRM integrations with Oracle RightNow and Zendesk. More>>

8x8, Inc.
News | October 7, 2014
BioSolutia Deploys 8x8 Virtual Contact Centre with Netsuite   

Unified communications and collaboration services provider, 8x8 has announced that BioSolutia, a U.S.-based provider of pharmaceutical services, has... More>>

Enghouse Systems
News | October 6, 2014
Enghouse Systems Acquires Voxtron NV   

Enghouse Systems Limited announces it has acquired Voxtron NV ("Voxtron"). Headquartered in Temse, Belgium (near Brussels), Voxtron is a provider of... More>>

News | October 6, 2014
Mitel Undergoes a 'Massive Transformation'   

Mitel Networks (MNW) has doubled in size over the past 18 months and has unveiled new branding to reflect its growth. The new branding reinforces the... More>>