Speech Technology News

News | June 17, 2014
Voxox Unveils Distribution Partnership Agreement with Telecom Brokerage, Inc.    

Voxox, the most comprehensive cloud-based rich communication service for consumers and businesses, today announced that the company has signed a... More>>

3C Contact Services
News | June 16, 2014
3C Contact Services Is Pleased to Announce Major New Client Win: Empower Network   

3C Contact Services (3CContactServices.com), North America's premier cost-effective provider of contact center solutions for small- and medium-sized... More>>

InterCloud Systems, Inc.
News | June 16, 2014
InterCloud Systems, Inc. Announces Contact Center Managed Services Agreement   

InterCloud Systems, Inc., announced today a contract valued at $400,000 with Harbortouch to provide a total migration from their legacy voice system... More>>

Calibrus Call Center Services, Inc.
News | June 12, 2014
Calibrus Call Center Services Launches Authentication and Verification Services   

Calibrus Call Center Services, Inc. ("Calibrus" ) is pleased to announce that it has formally launched its Energy Authentication and Verification... More>>

News | June 12, 2014
Verint Enterprise Feedback Management Enriches Multichannel Customer Engagement    

Verint® Systems Inc., today announced a series of enhancements to its Enterprise Feedback Management™ (EFM) solution, part of the company’s... More>>

Altitude Software
News | June 12, 2014
Altitude Software Solution for Sao Paulo Subway Social Services Wins Best Multichannel Strategy Award    

Altitude Software, a leader in unified customer interaction solutions, announced today it has received the Best Multichannel Strategy Award at the... More>>

Integrated Research
News | June 11, 2014
Integrated Research Revolutionises Contact Center Performance with New Prognosis Software   

Integrated Research have announced new software designed to target major contact center system flaws capable of costing businesses considerable... More>>

News | June 11, 2014
Five9 Delivers an Innovative Approach to Mulitchannel Cloud Contact Center Software    

From IQPC Call Center Week, Five9, Inc., a pioneer and leading provider of cloud contact center software, today introduced the latest version of its... More>>

News | June 11, 2014
Avaya Named as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 14th Consecutive Year   

Avaya announced today that it has set a new record as the only vendor to be positioned as a Leader in the Gartner Magic Quadrant for Contact Center... More>>

Mattersight Corporation
News | June 10, 2014
ID Analytics and Mattersight Join Forces to Address Voice-Facilitated Fraud   

Mattersight Corporation and ID Analytics, a leader in consumer risk management, announced an agreement to enhance predictive fraud analytics at call... More>>