If a company is having issues with VoIP, it is often in the hands of the enterprise rather than the provider, according to Resource Nation. The news... More>>

Verint(R) Systems Inc. announces that it has been positioned in the "Leaders" quadrant of the newly published "Magic Quadrant for Contact Center... More>>

Zeacom, an Enghouse Systems company, and leading provider of multi-channel contact center and business process automation solutions, today announced... More>>

UTOPY, a provider of Voice of the Customer and Performance Optimization solutions powered by Customer Interaction Analytics, announces a complete... More>>

Based on its recent analysis of the hosted contact center market, Frost & Sullivan recognizes 1Stream with the South African Entrepreneurial Company... More>>

Contact Solutions, a leading provider of cloud-based customer self-service solutions, announced today that it successfully maintained its customer... More>>

Acme Packet®, the leader in session delivery networks, today announced that Gartner Inc., the world's leading information technology research and... More>>

[24]7 works with some of Europe's biggest companies to provide a more predictive customer experience to suit modern service expectations. The move... More>>

In a rush, jumping from a mobile call to a webinar and wish you could use one audio device? Plantronics has you covered with the launch of three... More>>

CTI Group (Holdings) Inc., a leading developer of telecommunications solutions for fixed, mobile and converged communications, today announce a new... More>>