Speech Technology News

News | June 11, 2014
Five9 Delivers an Innovative Approach to Mulitchannel Cloud Contact Center Software    

From IQPC Call Center Week, Five9, Inc., a pioneer and leading provider of cloud contact center software, today introduced the latest version of its... More>>

News | June 11, 2014
Avaya Named as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 14th Consecutive Year   

Avaya announced today that it has set a new record as the only vendor to be positioned as a Leader in the Gartner Magic Quadrant for Contact Center... More>>

Mattersight Corporation
News | June 10, 2014
ID Analytics and Mattersight Join Forces to Address Voice-Facilitated Fraud   

Mattersight Corporation and ID Analytics, a leader in consumer risk management, announced an agreement to enhance predictive fraud analytics at call... More>>

News | June 10, 2014
3CLogic Announces Integration with Zendesk   

3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services, announced its integration with Zendesk, a leading cloud-based... More>>

News | June 9, 2014
NV Energy Selects Genesys to Boost its Customer Experience   

Genesys announces that NV Energy, an energy holding company serving electric and natural gas customers in Nevada, has selected Genesys to replace its... More>>

Interactive Intelligence Group Inc.
News | June 5, 2014
Interactive Intelligence Releases Findings of Second Annual Global Customer Service Survey   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has released findings of... More>>

Connect First
News | June 4, 2014
Connect First Releases Informational E-Book on Cloud-Based Call Center Technology   

Connect First has released an e-book designed to explain the basic aspects of the cloud-based call center technology industry. Connect First’s... More>>

News | June 4, 2014
Teleopti Group Continues to Grow Internationally   

The Board decided in 2013 to accelerate the pace of business development for both business areas, WFM and TEM by dividing Teleopti AB into two... More>>

Virtual Hold Technology
News | June 3, 2014
Virtual Hold Technology and Altivon Partner to Eliminate Hold Time and Improve the Customer Experience    

Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, announced today that Altivon, a leader in contact center... More>>

Consilium Software
News | June 3, 2014
Consilium Software Launches UniAgent™ on Salesforce1 AppExchange   

Consilium Software announces it has launched UniAgent™ on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and... More>>