Speech Technology News

TELUS International Europe
News | October 10, 2014
Why Omni-Channel Customer Care is Important   

Customer feedback is being shared and spread online with unprecedented speed. Shoppers now look to the internet and social media as a cost-effective... More>>

LiveOps, Inc.
News | October 10, 2014
LiveOps Continues to Elevate the Customer Experience with LiveOps Visual and LiveOps Visual Advantage   

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the immediate availability of LiveOps Visual... More>>

Virtual Hold Technology
News | October 9, 2014
Virtual Hold Technology Adds Partners in EMEA to Improve Access to Proven Omni-Channel Callback Solutions   

Contact centers and customer service organizations in Europe, the Middle East and Africa now have easier access to Virtual Hold Technology’s (VHT)... More>>

Patton Electronics
News | October 8, 2014
Patton Will Unveil Self-Provisioning CPE at BroadSoft Connections   

Next week at BroadSoft Connections, Patton Electronics is unveiling its new automated-provisioning solution for BroadWorks SIP trunks using SmartNode... More>>

News | October 8, 2014
ASC Unveils New Mobile Phone Recording Solution Integrated with Tango Networks   

ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, announced the completion of... More>>

News | October 8, 2014
USA At-Home Agents Supervised from a Nicaragua Base: A New Twist on the Nearshore Model   

Nashville, Tennessee-based outsourcer Sitel first started utilizing work-at-home agents in 2008 and it has since grown into an important aspect of... More>>

News | October 8, 2014
8x8 Issued New Contact Center Patent by U.S. Patent and Trademark Office   

8x8, Inc., a provider of cloud based unified communications, contact center and collaboration services, today announced that it has been awarded a... More>>

News | October 8, 2014
Transera Adds Call Center Management and Administration from within Salesforce   

Transera, the Customer Engagement Analytics in the cloud company, today announced deeper integration with Salesforce through the Transera Call Center... More>>

Noble Systems Corporation
News | October 8, 2014
Noble Systems Upgrades its WFM Offer with Noble ShiftTrack 6.0   

Noble Systems Corporation, a global leader in unified contact center technology solutions, announces the release of Noble ShiftTrack 6.0, an update... More>>

News | October 7, 2014
Five9 Fall Release Enhances CRM Integrations with Oracle RightNow and Zendesk, Also Helps Contact Centers Dial Confidently Under TCPA Regulations   

Five9 fall release enhances CRM integrations with Oracle RightNow and Zendesk. More>>