Speech Technology News

News | October 17, 2014
StarTek CEO Confident Despite Call Center Closing History   

StarTek, which opened a call center in Carolina Forest, Conway, South Carolina, on Monday, has in recent years closed call centers or reduced... More>>

News | October 17, 2014
Google Adds Online Chat to Apps Support Options   

Apps admins will be able to communicate with Google tech support staffers via online chat, complementing other existing options, including phone... More>>

Aspect Software
News | October 16, 2014
Aspect Software Announces Workforce Management Integrated With Zipwire   

Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces Aspect Workforce... More>>

News | October 16, 2014
New Customers, New Employees and New Technology Fueling Relayware’s Upward Trajectory   

Relayware, a SaaS-based provider of Partnering Automation software, today announced that it has undergone unprecedented business growth and expansion... More>>

News | October 16, 2014
8x8 Enhances Cloud Contact Center Solution with Social Customer Service Capabilities from Conversocial   

8x8, Inc., a provider of cloud-based contact center, unified communications and collaboration services, announced a partnership with Conversocial,... More>>

Noble Systems Corporation
News | October 16, 2014
Noble Systems Adds Real-time Screening to its Speech Analytics Offering   

Noble Systems Corporation, introduces Noble® Real-time Speech Analytics for improved quality and compliance management. More>>

News | October 15, 2014
Mitel Enhances MiContact Center    

Mitel has enhanced its MiContact Center solution with a native, end-to-end solution for Microsoft Lync. More>>

News | October 15, 2014
Demandbase Introduces Sales Accelerator on Salesforce AppExchange to Connect B2B Advertising and Marketing Results with Sales Performance   

Demandbase, a leader in B2B marketing cloud solutions, announced the launch of a new application on the Salesforce AppExchange, Demandbase Sales... More>>

Pipeliner CRM
News | October 15, 2014
Pipeliner CRM Launches New Full Version Connecting Contacts and Accounts in Unique New Ways   

Pipeliner CRM today announced the launch a new version of their five-star-rated Pipeliner CRM software, adding several new features including a... More>>

CTI Group Inc.
News | October 15, 2014
BroadSoft’s New BroadWorks Collaborate Platform Enhanced   

CTI Group (Holdings) Inc., a global provider of carrier-grade software solutions and services which empower organizations through communication... More>>