Speech Technology News

Interactive Intelligence Group Inc.
News | June 5, 2014
Interactive Intelligence Releases Findings of Second Annual Global Customer Service Survey   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has released findings of... More>>

Connect First
News | June 4, 2014
Connect First Releases Informational E-Book on Cloud-Based Call Center Technology   

Connect First has released an e-book designed to explain the basic aspects of the cloud-based call center technology industry. Connect First’s... More>>

News | June 4, 2014
Teleopti Group Continues to Grow Internationally   

The Board decided in 2013 to accelerate the pace of business development for both business areas, WFM and TEM by dividing Teleopti AB into two... More>>

Virtual Hold Technology
News | June 3, 2014
Virtual Hold Technology and Altivon Partner to Eliminate Hold Time and Improve the Customer Experience    

Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, announced today that Altivon, a leader in contact center... More>>

Consilium Software
News | June 3, 2014
Consilium Software Launches UniAgent™ on Salesforce1 AppExchange   

Consilium Software announces it has launched UniAgent™ on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and... More>>

Noble Systems
News | June 3, 2014
Noble Systems Receives Patent for its TCPA Wireless Compliance Solution   

Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today it has received a patent for the... More>>

Virtual Hold Technology
News | June 2, 2014
Contact Center Managers to Learn About Power of Agent Engagement From Virtual Hold Technology (VHT) at Interactions 2014   

Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, will exhibit and speak at Interactive Intelligence’s... More>>

News | May 28, 2014
Contact Centers have Access to Best-in-Class Customer Experience Testing with New Cyara FIVE Platform   

Cyara, the leading customer experience contact center testing company, has launched its next-generation, automated, testing platform which can... More>>

News | May 19, 2014
Zultys Announces the Availability of Mobile Communicator 4.0   

Zultys, a provider of unified communications solutions that empower businesses to collaborate effectively, announces the availability of Zultys... More>>

News | May 12, 2014
8x8 and KnoahSoft Partner to Deliver Out-of-the-Box, Cloud-Based Contact Center Quality Management Solution   

8x8, Inc., a provider of cloud contact center, unified communications and collaboration solutions, and KnoahSoft, a workforce optimization (WFO)... More>>